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References
Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• One year for labor charges.
• One year for parts.
What we will do:
• Exchange your LaserDisc player with a new or,
at our option, refurbished unit at no cost to you.
You can reach Thomson at the
following number:
1-800-283-6503
(Toll free inside U.S.A.)
Our toll-free LaserDisc number
operates from 8 a.m. to 5 p.m.,
CST Monday – Friday
Important information to
customers who ship defective
equipment to Thomson
Consumer Electronics
The Thomson representative who authorized the
return of your equipment will give you an RA
number over the phone. They will also provide
you with instructions on where and how to return
your player. Write the number in large, clear
characters on the outside of the box. To avoid
confusion and misunderstandings, shipments
without an RA number clearly visible on the
outside of the box will be returned to you at your
expense.
Include a brief note describing the problem and
any conversations about the problem you have had
with Thomson personnel. Include your name,
address and model/serial number of your
LaserDisc player. These numbers are located on
the back of your unit. If your player is within the
warranty period, please provide a copy of the bill
of sale to verify purchase date. Use the original
box and packing material to protect the equipment
from damage in shipment.
For your protection, insure all shipments for full
replacement value and use a reliable shipper
.
Thomson assumes no responsibility for warranty
shipments from the customer to the factory if not
shipped in the manner prescribed by Thomson.
Customer Assistance & Service
Thomson provides a toll-free telephone number to
help you with any problems you may encounter
with your player. Many can be diagnosed over the
phone, and if necessary, a replacement unit can be
shipped to you. Please have your player
model/serial number and date of purchase ready
when you call. If your unit is out of warranty, we
will quote the cost of an exchange unit to you.
Returning equipment to
Thomson for repair or exchange
If we are unable to resolve your problem over the
phone, we will gladly service your unit or
exchange it for a new or refurbished player. Refer
to the limited warranty to learn about your specific
rights and responsibilities.
Always consult Thomson and get a Return
Authorization number before returning anything!
Obtain a Return Authorization (RA) number from
the telephone representative before returning your
equipment to avoid delays, accounting errors, or
even loss of your unit.
How you get service:
• Call 1-800-283-6503 and have your unit’s date of
purchase and model/serial number ready. The
model/serial number information is on the back
of your player.
• A representative will troubleshoot your
problem over the phone. If the representative
determines that you should receive a
replacement unit, you will be provided with a
Return Authorization (RA) number and the
location of a nearby exchange point if one exists.
No returns will be accepted without the RA
number.
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