EN
Troubleshooting Tips
After connecting the player to
computer, "USB connected" does not
appear on the display.
• Make sure the device is powered on.
Some players do not automatically
come on when plugged into the
computer.
• Make sure that the USB connections to
the computer and device are securely
in.
Cannot access the player via
Windows 2000 computer.
• Install the Service Pack 3 for Windows
2000. Visit
www.windowsupdate.microsoft.com
to check for the latest updates.
Cannot playback tracks on the
player.
• Make sure audio tracks are encoded in
the mp3 or Windows Media formats at
supported bitrates. Please check the
player’s user manual for bitrates
supported.
• WMA files may be DRM protected and
you don’t have the proper rights
(license) to play the files.
• Check the website and/or application
help system of the music download
service provider from where the
content was purchased from for license
acquisition details.
• For more information on how license
acquisition works, go to
www.microsoft.com/windowsmedia/
drm
What does the PlaysForSure logo
mean? (available on certain models)
• PlaysForSure is a new logo program
from Microsoft®. Consumers can
match the PlaysForSure logo on a large
selection of devices and online music
stores. If you see the logo, you’ll know
your digital media will play for sure.
• For more information on the Microsoft
PlaysForSure program, visit
www.PlaysForSure.com.
• For more information on RCA
PlaysForSure devices, visit
www.rca.com.
What are MTP and MSC modes?
•
MTP (Media Transfer Protocol) mode is
essential if you want to transfer DRM
content to your player. In MTP mode
your player will no longer show up as
a drive letter. Programs that were
designed to work with a device that
shows up as a drive letter will not be
able to work directly with the player.
• MSC (Mass Storage Class) mode –
device is in this mode when connected
to Windows 98, ME, 2000 and XP
(without Window Media Player 10)
operating systems. In this mode, the
device will show up as a drive letter on
your PC and behaves as a detachable
drive for file transfer in one or both
directions.
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