For information on MSN TV service features, go to the
Help
pages
provided by the service. Press
Home
on the keyboard or remote to
go to the home page. On the home page, choose
Help.
If you can’t find what you’re looking for online, call Customer Service.
Before you call
•
Know the model number and serial number of your product.
They’re displayed on the bottom of the Internet player.
•
Be prepared to tell us your e-mail name and ZIP code. We need
this information in order to serve you efficiently.
•
If you are seeing error messages from the Internet player, write
them down and tell the service representative about them.
•
Always disconnect the Internet player from the power supply
before changing connections.
Contact RCA at 1-800-722-9599 for assistance with
•
Defects in the Internet player or supplied accessories
Call MSN TV at 1-866-466-7688 if you have questions about
•
Connecting your Internet player
•
Internet service providers (ISPs)
•
The MSN TV service or its features
•
Subscriptions
•
Signing up for the MSN TV service
•
Billing/account status
Customer service
If you can’t connect using
Broadband, follow these steps
•
Make sure that the Ethernet cable is properly connected
to both your router and your Internet player.
•
Make sure that you’re using the right kind of cable
between the router and the Internet player. It must
be an Ethernet cable, such as CAT5, CAT5e, or CAT6.
It must also be a straight-through (not crossover)
cable. The package for the cable, or markings on the
cable itself, will usually tell you what kind of cable it is.
•
Check your home network to make sure that it’s
working properly. Try to access the Internet from a
computer connected to the network. If you can access
the Internet with that computer, continue following
the troubleshooting steps. If not, you may need to
consult the manuals that came with your network
router and modem, and you may need contact your
ISP (Internet service provider).
•
You may need to reset your modem and router after
connecting your Internet player. To do this, turn off
or unplug the modem and router, wait one minute,
and then turn them on or plug them in again.
•
Your Internet player is designed to automatically
detect the proper connection settings for Broadband.
This works for many Broadband connections. If you
know your Broadband connection settings, or if
your ISP has given you specific Broadband settings
(such as an IP address), choose
Settings
on the trou-
bleshooting page you see during registration, and
follow the instructions on that page to type in your
settings manually.
•
If you’ve gone through all of the troubleshooting
steps above and you still can’t connect, contact
MSN TV at 1-866-466-7688 for help.
Troubleshooting
23
22
Limited warranty
What your warranty covers
Any defect in materials or workmanship.
For how long after your purchase
•
90
days — Unit exchange, which includes parts and labor.
•
91
days to 1 year — Unit exchange, which includes parts only;
you pay the labor.
•
The warranty for rental units begins with the first rental or 45 days
from date of shipment to the rental firm, whichever comes first.
What we will do
During the initial 90 days:
Exchange the defective portion of your Internet player with a new
or, at our option, refurbished unit.
After the 90 days and within one year:
Exchange the defective portion of your Internet player with a new
or, at our option, refurbished unit. We will charge you a flat service
fee to replace the defective unit.
How you get service
•
Call 1-800-722-9599 and have your unit’s date of purchase
and model/serial number ready. The model/serial number
information is on the bottom of your unit.
•
A representative will troubleshoot your problem over the phone.
•
If the representative determines that you should receive a
replacement unit you will be provided with a Service Request (SR)
number and return instructions. No returns will be accepted
without the SR number.
