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Troubleshooting Guide

Telephone Solutions

No dial tone
•  Check and repeat installation steps:
  Ensure the base power cord is connected to a working outlet.
  Ensure the telephone line cord is connected to the base and the wall jack .
•  Connect another phone to the same jack; if there is still no dial tone, the problem 

might be your wiring or local service.

•  The cordless handset may be out of range of the base. Move closer to the base.
•  Ensure the battery is properly charged (14 hours).
•  Ensure the battery pack installed correctly. 
•  Did the handset beep when you pressed the TALK button? The battery may need to 

be charged.

Dial tone is OK, but can’t dial out 
•  Make sure the type of phone service you are subscribed to is TONE. This handset is 

TONE only.

Handset does not ring  
•  Make sure the handset ringer is set to on.
•  The cordless handset may be out of range. Move closer to the base.
•  Check for dial tone. If no dial tone is heard, see No dial tone above.
You experience static, noise, or fading in and out
•  The cordless handset may be out of range of the base. Move closer to the base.
•  Charge the battery.
Unit beeps
•  Clean charging contacts on cordless handset and charge cradle with a soft cloth or 

an eraser.

•  See solutions for “No dial tone” on previous page.
•  Replace the battery.
Memory Dialing doesn’t work
•  Did you program the memory location keys correctly?
•  Did you follow proper dialing sequence? 

Other Information

Summary of Contents for TCH5401

Page 1: ...TC25423 TC25424 or TC25425 base units Model TCH5401 ...

Page 2: ...taller 2 Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network the telephone company shall where practicable notify you that temporary discontinuance of Important Information 1 Notification to the Local Telephone Company This equipment complies with Part 68 of the FCC rules and the requirements adopted by the The Ringer Equivalence Nu...

Page 3: ...which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna Connect...

Page 4: ...co located or operated in conjunction with any other antenna or transmitter For body worn operation this phone has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied with this product Use of other accessories may not ensure compliance with FCC RF exposure guidelines This telephone is compliant with the DECT 6 0 standard which operates in the 1 92GHz to 1 93G...

Page 5: ...2 INTERFERENCE INFORMATION 3 HEARING AID COMPATIBILITY HAC 3 LICENSING 4 FCC RF RADIATION EXPOSURE STATEMENT 4 INTRODUCTION 7 INTRODUCTION 7 BEFORE YOUR BEGIN 8 PARTS CHECKLIST 8 DIGITAL SECURITY SYSTEM 8 IMPORTANT INSTALLATION INFORMATION 8 IMPORTANT INSTALLATION GUIDELINES 9 INSTALLING THE HANDSET BATTERY 9 CONNECTIONS AND SETUP 9 CONNECTING THE AC ELECTRICAL POWER 10 CONNECTING THE RF MODULE 10...

Page 6: ...26 CHANGING THE BATTERY 26 BATTERY SAFETY PRECAUTIONS 26 BELT CLIP OPERATION 27 CONNECTING THE BELT CLIP 27 DISPLAY MESSAGES 27 TROUBLESHOOTING GUIDE 28 TELEPHONE SOLUTIONS 28 CALLER ID SOLUTIONS 29 BATTERY SOLUTIONS 29 GENERAL PRODUCT CARE 29 CAUSES OF POOR RECEPTION 30 WARRANTY 30 WARRANTY ASSISTANCE 30 LIMITED WARRANTY 31 ACCESSORY INFORMATION 32 INDEX 33 ...

Page 7: ...uction book This telephone is a multifunction product for use with Call Waiting and Caller ID services available from your local telephone company Your Caller ID Call Waiting phone allows you to View the name and telephone number of a caller while you are on the phone Call Waiting Caller ID Identify callers before you answer the phone View the time and date of each incoming call Record up to 99 Ca...

Page 8: ...ing unauthorized access and charges to your phone line Important Installation Information Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch non insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when ins...

Page 9: ...CAUTION To reduce the risk of fire or personal injury use only the Telefield NA Inc approved Nickel metal Hydride Ni MH battery model T T104 GP 2 4V 550mAh that is compatible with this unit ...

Page 10: ...o reduce risk of personaIinjury fire or damage use only the T 8BXD charger power adaptor listed in the user s guide This power adaptor is intended to be correctly orientated in a vertical or floor mount position ...

Page 11: ...11 Mute Del Int Hold Menu flash Redial 3 Soft keys Exit DND Privacy Handset Layout Connections and Setup charge indicator Handset Charge Cradle Spk TC25424 25 ...

Page 12: ...tkey to save Area Code 1 Press Menu button once then press the VOL or buttons until PHONE SETTING is displayed 2 Press SELECT softkey to select 3 Use the VOL or buttons of the sub menu until AREA CODE is displayed 4 Press SELECT softkey to select 5 Use the number pad to enter your three digit area code The default is 6 Press the SELECT softkey to store the setting Regional Code 1 Press Menu button...

Page 13: ...tton to scroll to press SELECT softkey and then use the VOL button to scroll to 2 Press SELECT softkey the handset s display shows Press main unit Page button until beep Follow Step 3 to 5 to complete the registration process WARNING It is not recommended that a handset de registered unless absolutely necessary because once a handset is de registered that handset s telephone features cannot be use...

Page 14: ...UAGE is displayed 4 Press the SELECT softkey to select 5 Press the VOL or button on the handset to select ENGLISH FRANCAIS or ESPANOL The default is ENGLISH 6 Press the SELECT softkey again to store the setting CONTRAST 1 Press Menu button once then press the VOL or buttons until DISPLAY SETTING is displayed 2 Press SELECT softkey to select 3 Use the VOL or buttons of the sub menu until CONTRAST i...

Page 15: ... the SELECT softkey to save Restore Setting 1 Press Menu button once then press the VOL or buttons until RESTORE SETTING is displayed 2 press SELECT softkey LOAD TO DEFAULT shows in the display 3 press YES softkey to reset to let unit reset to default setting The unit will emit a short beep and then reset automatically 4 If you do not want to reset press the NO soft key 5 Use the VOL or buttons to...

Page 16: ... the LINE softkey plus a number button 1 4 to select the desired line Line number is displayed at top of display 2 Wait for a dial tone then dial the desired number 3 When finished press the End button or replace the handset in the charge cradle to hang up NOTE If the line you selected is occupied by other users the message LINE IN USE will be shown You can press the SELECT softkey to confirm sele...

Page 17: ... 4 Press the CONF softkey 5 Speak to both parties NOTE If you have more than one line including intercom call on hold and you want to have a conference call you must first select the line on which you want to conference Then you can select another party when you have pressed the CONF softkey To disconnect one party Select the line by pressing the LINE softkey and then together with the line number...

Page 18: ...o standby mode Privacy When you are using the phone if you want to secure the line press the Privacy button Then the line you are using cannot be picked up by another extension in the system Flash Use the Menu Flash button on the handset to activate custom calling services such as call waiting or call transfer which are available through your local phone company Call Timer After you press Talk or ...

Page 19: ...on on the handset NOTE You may still page the cordless handset even if the ringer is turned off Intercom Operation Answering an Intercom Call 1 Press the Int Hold button or Talk button 2 When finished press the End button Receiving an Incoming Telephone Call During an Intercom Call During an intercom call if you receive a telephone call you will hear an alert tone To answer the incoming call press...

Page 20: ... ID you want to intercom with For example to intercom with extension 2 you need to input 0 2 4 When finished press the End button to end the intercom call NOTE To cancel the intercom call press the End button Memory The cordless handset and base each have their own separate memory storage areas The handset can store ninety phonebook records consisting of 16 character names and 32 digit telephone n...

Page 21: ... insert a delay in the dialing sequence of a stored telephone number when a pause is needed to wait for a dial tone for example after you dial 9 for an outside line or wait for a computer access tone Each pause counts as 1 digit in the dialing sequence The letter P in the displayed number indicates a pause Reviewing Changing or Deleting Stored Names Numbers To Review Press DIR on the handset then ...

Page 22: ...y Caller ID CID NOTE This feature does not function when using the handset with base model TC25423 as it does not support Caller ID Caller ID CID is a service available from your local telephone company For Caller ID to work on this system you must subscribe to Caller ID service To receive Caller ID information for a Call Waiting call you must subscribe to the combined Call Waiting Caller ID servi...

Page 23: ... information for the last 99 calls Any calls received since your last review are marked as NEW in the display to remind you to review them Reviewing Call Records As calls are received and stored the display is updated to let you know how many calls have been received 1 Press the CID button first The newest call record will be shown 2 Press VOL button to scroll to older call records When you reach ...

Page 24: ... the caller s number 1 Make sure the phone is OFF not in talk mode 2 Press CID button once then VOL or button until the desired call record is displayed Depending on a how the incoming caller s phone number is formatted when received and b whether or not you pre programmed your local area code into memory you may need to adjust the format of the caller s phone number before dialing it back The FOR...

Page 25: ...rking NO DATA is displayed Call Waiting Caller ID Provided you subscribe to Caller ID with Call Waiting service from your phone company you may see who is calling when you hear the call waiting tone in the receiver The CID information appears in the display after you hear the tone Press the Menu Flash button to put the current call on hold and answer the incoming call Press Menu Flash button again...

Page 26: ...ION To reduce the risk of fire or personal injury use only the Telefield NA Inc approved Nickel metal Hydride Ni MH battery model T T104 GP 2 4V 550mAh 26 Other Information that is compatible with this unit ...

Page 27: ...as been interrupted during transmission or the phone line is excessively noisy BASE IN USE The Base unit is in use handset is blocked SELECT PHONE ID Key in the ID of another extension DELETE ALL Confirm deletion of all Caller ID records NEW CALL Call has not been reviewed NO NUMBER No Caller Number was received NO NAME No Caller Name was received NO DATA No Caller ID information was received BLOC...

Page 28: ...d to be charged Dial tone is OK but can t dial out Make sure the type of phone service you are subscribed to is TONE This handset is TONE only Handset does not ring Make sure the handset ringer is set to on The cordless handset may be out of range Move closer to the base Check for dial tone If no dial tone is heard see No dial tone above You experience static noise or fading in and out The cordles...

Page 29: ...ler ID information during the silent period after the first ring This message indicates the presence of noise on the line No Caller ID In order to receive Caller ID information you must subscribe to the standard name number Caller ID service from your local telephone company Battery Solutions If you experience any of the following problems even after fully recharging the battery you may need to re...

Page 30: ...0 Telefield NA Inc could void the user s authority to operate this product For instructions 1 800 511 3180 Telefield NA Inc Manager Consumer Relations 4915 SW Griffith DR 302 Beaverton OR 97005 30 Other Information ...

Page 31: ...on number and be given instructions on how to submit your proof of purchase paperwork and where to send your defective merchandise You will be responsible for shipping the defective unit back to our warranty fulfillment center at your own expense You are responsible for damage or loss during shipment so insuring the product during return shipping is highly recommended We will ship a replacement to...

Page 32: ...1 800 511 3180 Please register your product online at www rca4business com T 8BXD T T601 T T104 32 Warranty ...

Page 33: ...ower 10 Connecting the Belt Clip 27 Connecting the RF Module 10 Connections and Setup 9 Contrast 14 D Deleting All Caller ID Records 25 Deleting the Current Caller ID Record 25 Dialing a Caller ID Number 24 Dialing a Stored Number 22 Digital Security System 8 Display Messages 27 E Equipment Approval Information 2 F FCC RF Radiation Exposure Statement 4 Flash 18 G General Product Care 29 H Handset ...

Page 34: ...ID Records 23 Redial 16 Regional Code 12 Registration 13 Reviewing Call Records 23 Reviewing Changing or Deleting Stored Names Numbers 21 Ring Melody 14 Ring Volume 15 S Set Time 15 Speakerphone Mode 18 Storing a Name and Number in Memory 20 Storing a Redial Number 21 T Telephone Setup 12 Telephone Solutions 28 Three Way Intercom Calls 20 Transfer 18 Transferring CID Records to Memory 24 Troublesh...

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Page 36: ...302 14 14 50 Model TCH5401 T0009013 Rev 4 CAN E ...

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