Chapter 5: Additional Information
36
Chapter 5
Limited Warranty
What your warranty covers:
•
Defects in materials or workmanship.
For how long after your purchase:
•
90 days - Unit exchange, with Thomson at no charge.
•
91 days to 1 year - Unit exchange, for a payment of $29.95.
The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes
first.
What we will do:
•
During the initial 90 days:
Exchange your defective VCR with a new or, at our option, refurbished unit.
•
After the 90 days and within one year:
Exchange your defective VCR with a new or, at our option, refurbished unit.
We will charge you a flat handling fee of $29.95 to replace your defective VCR.
How to get service:
During the initial 90 days:
•
Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the
original carton and packing materials.
•
Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty
period must be included to obtain warranty service. For rental firms, proof of first rental is also required. The unit will be
returned to you if you fail to include this information.
•
Print your name and address and a description of the defect. Send via standard UPS or its equivalent to:
Thomson multimedia Inc.
Attn: VCR Warranty
11721 B Alameda Avenue
Socorro, Texas 79927
•
Insure your shipment for loss or damage. Thomson accepts no liability in case of damage or loss en route to Thomson.
•
Pay any charges billed to you by Thomson for service not covered by the warranty.
•
A new or refurbished unit will be shipped to you freight prepaid.
After 90 days and within one year:
•
Call 317-415-4909 and arrange to pay the $29.95 handling fee. It can be paid by credit card (Discover, Visa, or MasterCard),
certified check, or money order.
•
Once payment has been arranged, you will be provided with a Service Request (SR) number. No returns will be accepted
without the SR number.
•
Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the
original carton and packing materials.
•
Write the SR number on the outside of the carton used to return the unit.
•
Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty
period must be included to obtain warranty service. For rental firms, proof of first rental is also required. The unit will be
returned to you if you fail to include this information.
•
Print your name and address and a description of the defect. Send via standard UPS or its equivalent to:
Thomson multimedia Inc.
Attn: VCR Warranty
11721 B Alameda Avenue
Socorro, Texas 79927
•
Insure your shipment for loss or damage. Thomson accepts no liability in case of damage or loss en route to Thomson.
•
Pay any charges billed to you by Thomson for service not covered by the warranty.
•
A new or refurbished unit will be shipped to you freight prepaid.
