User’s Manual
GSM35
32
RTD Finland Oy
Chapter 7
- R
ETURN POLICY AND WARRANTY
Return Policy
If the module requires repair, you may return it to us by following the procedure listed
below:
Caution:
Failure to follow this return procedure will almost always delay repair! Please help
us expedite your repair by following this procedure.
1) Read the limited warranty, which follows.
2) Contact the factory and request a Returned Merchandise Authorization (RMA) number.
3) On a sheet of paper, write the name, phone number, and fax number of a technically
competent person who can answer questions about the problem.
4) On the paper, write a detailed description of the problem with the product. Answer the
following questions:
•
Did the product ever work in your application?
•
What other devices were connected to the product?
•
How was power supplied to the product?
•
What features did and did not work?
•
What was being done when the product failed?
•
What were environmental conditions when the product failed?
5) Indicate the method we should use to ship the product back to you.
•
We will return warranty repairs by UPS Ground at our expense.
•
Warranty repairs may be returned by a faster service at your expense.
•
Non-warranty repairs will be returned by UPS Ground or the method you select, and
will be billed to you.
6) Clearly specify the address to which we should return the product when repaired.
7) Enclose the paper with the product being returned.
8) Carefully package the product to be returned using anti-static packaging! We will not
be responsible for products damaged in transit for repair.
7) Write the RMA number on the outside of the package.
8) Ship the package to:
Real Time Devices Finland Oy
Lepolantie 14
FIN-00660 Helsinki
FINLAND
