Warranty Policy
Matters Needing Attention:
When you buy the product, the sales unit will issue a valid
proof of purchase.
The warranty card and the proof of purchase should be
kept by the user properly, and it will not be replaced if lost.
If the product fails due to non-human factors, the user
can present the warranty card and proof of purchase to the
realme customer service center for free maintenance during
the warranty period.
Non-warranty situation:
This warranty does not cover the following cases:
Out of warranty period.
Damage caused by use not in accordance with the
instructions.
Damage caused by man-made causes.
Failure caused by unauthorized disassembly,
maintenance, or modification of the product.
Damage caused by force majeure factors (such as floods,
earthquakes, lightning, etc.)
There is no warranty card, invoice, or warranty card that
does not match the invoice information.
The product wears naturally.
Other failures and damages that are not caused by the
quality of the product itself.
Website: www.realme.com
Thank you for purchasing realme products. If there is any
product quality problem within 12 months from the date of
purchase, you can enjoy the warranty service of our company
for free.
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