RECON OUTDOORS SERVICE POLICY
We understand your passion for hunting and your desire to get back in the woods with your
product. Therefore, we will make every effort to repair your unit within three (3) business days
from the receipt of your unit at our factory. This does not include shipping time to and from
our factory. Units received on Friday are typically shipped by the following Wednesday, units
received Monday are typically shipped by Thursday, etc.
All repair work is performed by factory trained technicians to meet exacting factory
specifications. Factory-serviced units go through the same rigorous testing and quality control
inspections as new production units.
After the original warranty period, standard service charges will be assessed for each repair
(physical damage and missing parts are not included). Any repairs made after the original
warranty will be warranted for an additional ninety (90) days after service has been performed
by our factory technicians. You can contact our Customer Service Department for current repair
rates.
We reserve the right to deem any product unserviceable when replacement parts are no longer
available or impossible to obtain. This Service Policy is valid in the United States only. This
policy applies only to Recon Outdoors products returned to our factory in Huntsville, Alabama.
This Service Policy is subject to change without notice.
Returning Your Unit for Service
Please contact our Customer Service Department, either by telephone or email, to obtain a
Return Authorization Number before returning your unit for repair. Please have your product
model name and serial number available before calling the factory. If you contact the factory
by email, please include your product model name and serial number in the email, and use
Request for Repair Authorization Number
for your email subject header. You should include
your Repair Authorization Number in all subsequent communications about your unit. You will
need a new Repair Authorization Number each time you return a product for repair.
For service, complete the following steps:
● Obtain a Repair Authorization Number from Recon Outdoors Customer Service
● Tag product with your name, street address (NO PO BOX NUMBERS), phone number
and your assigned Repair Authorization Number
● Include a brief written description of the problem
● Return your product freight prepaid to Recon Outdoors using an insured carrier with delivery
confirmation.
NOTE: Our Customer Service personnel will contact you with a quote for the
service of units that are out of warranty. Payment can be made in the form of a credit
card, money order or personnel check. PLEASE DO NOT SEND CASH.
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