4. Record Power Guarantee
1. INTRODUCTION
1.1
We supply machinery through a network of dealers and authorised
distributors and you should be aware that your contract of sale is with the
retailer from whom you purchased this product.
1.2
If you are not satisfied with this product you should in the first instance
approach the retailer from whom you purchased it.
1.3
Customers have statutory rights to protect them and information on
this can be found at the Citizens Advice Bureau or on such web-sites as that
operated by the DTI (http://www.dti.gov.uk)
1.4
Returning your guarantee card will speed up the claims procedure and can
be very helpful as a proof of purchase should the initial receipt be mislaid or
damaged. We recommend that this is returned as close to your original purchase
date as possible.
1.5
Correct installation, set-up, adjustment and routine maintenance of the
machine are the responsibility of the end-user and problems arising from
incorrect set-up, adjustment or maintenance are not covered by the terms of this
guarantee. However support is available in the first instance from the retailer
who supplied you and free technical support is available from Record Power on
01246 561 520 during office hours and from an extensive knowledge base on
our website www.recordpower.co.uk. We also recommend that those users who
have not had suitable training in the safe use of machinery should seek such
training locally before using or attempting to set up and adjust any machinery
(please contact your retailer for recommendations in your local area).
2. GUARANTEE
2.1
In addition to the above Record Power guarantees that for a period of 5
years from the date of purchase the components of this product will be free
from defects caused by faulty construction or manufacture.
2.2
During this period Record Power will repair or replace free of charge any
parts which are proved to be faulty in accordance with paragraph 2.1 above
provided that:
2.2.1
You follow the claims procedure set out below;
2.2.2
We are given a reasonable opportunity after receiving notice of the claim
to examine the product.
2.2.3
If asked to do so by us, you return the product to Record Power's premises
or other approved premises such as those of the supplying dealer, for the
examination to take place.
2.2.4
The fault in question is not caused by continuous industrial use,
accidental damage, fair wear and tear, willful damage, negligence on your part,
incorrect electrical connection, unapproved modification, abnormal working
conditions, failure to follow our instructions, misuse, or alteration or repair of
the product without our approval.
2.2.5
This product has been purchased by you and not used for hire purposes;
2.2.6
This Guarantee extends to the cost of carriage incurred by you returning
the product to Record Power as long as it is demonstrated that the defect falls
within the terms of this Guarantee and you follow the claims procedure as
outlined below;
3. CLAIMS PROCEDURE
3.1
In the first instance please contact the retailer who supplied the product
to you. In our experience many initial problems with machines that are thought
to be due to faulty parts are actually solved by correct setting up or adjustment
of the machines. A good dealer should be able to resolve the
majority of these
issues much more quickly than processing a claim under the guarantee.
3.2
If the dealer who supplied the product to you has been unable to satisfy
your query, any claim made under this Guarantee should be made directly to
Record Power at the address set out at the foot of this Guarantee. The claim
itself should be made in a letter setting out the date and place of purchase, and
giving a brief explanation of the problem which has led to the claim. This letter
should then be sent with proof of the purchase date (preferably a receipt) to
Record Power. If you include a phone number or email address this will help to
speed up your claim.
3.3 PLEASE NOTE
that it is essential that the letter of claim reaches the
address below on the last day of this Guarantee at the latest. Late claims will
not be considered.
3.4
We will contact you once we have received your initial written claim. If
it is necessary to return the item, in most cases but subject always to clause
2.2.5, we will arrange for collection or will provide freepost information to
enable return depending on the weight and size of the product concerned. If
the product is to be returned to us, we will agree with you in advance a Returns
Number, to speed tracking of the claim and ensure the most appropriate method
of return to you is used.
4. NOTICE
This Guarantee applies to all goods purchased from an authorised retailer of
Record Power within the United Kingdom of Great Britain and Northern Ireland.
This Guarantee does not confer any rights other than those expressly set out
above and does not cover any claims for consequential loss or damage. This
Guarantee is offered as an extra benefit and does not affect your statutory
rights as a consumer. Additional written copies of this Guarantee can be
obtained by writing to the address below. Please include a stamped and self
addressed envelope for each copy of the Guarantee requested.
Record Power Ltd.
Unit B, Adelphi Way
Ireland Industrial Estate
Staveley, Chesterfield
S43 3LS
