GENERAL TROUBLESHOOTING
FIRMWARE DOES NOT UPGRADE
SYMPTOM
During an attempt to upgrade firmware, the PWR and REC LEDs flash red.
After an attempt to upgrade firmware, the firmware version does not change.
POTENTIAL RESOLUTIONS
After downloading the firmware upgrade file, ensure that you unzip the file before saving it to the SSD.
Ensure that the “force_upgrade” folder is saved to the top level of the SSD, and not to a subfolder.“Upgrading
Attached Peripherals” Message.
GENERAL: MODULE, EXPANDER, OR LENS MOUNT NOT
FUNCTIONING
SYMPTOM
A module, expander, or lens mount is not functioning correctly, or is not communicating with the camera.
POTENTIAL RESOLUTIONS
Perform a Hardware Rediscover. For more information, go to
"Rediscover (Hardware Rediscover)" on page 133
Upgrade your camera firmware. For more information, go to
"Upgrade Camera Firmware" on page 179
.
Reset your camera’s default settings. For more information, go to
.
CAMERA DOES NOT RECOGNIZE LENS
SYMPTOM
The camera does not recognize the attached lens.
POTENTIAL RESOLUTIONS
Ensure that the lens is compatible. For more information, go to
If using a PL lens, ensure that the camera is providing power to the lens: go to
Menu
>
Settings
>
Setup
>
Lens
and select the
Enable Power to Lens
check box.
Detect the lens: go to
Menu
>
Settings
>
Setup
>
Lens
and select
Detect Lens
.
Perform a Hardware Rediscover. For more information, go to
"Rediscover (Hardware Rediscover)" on page 133
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SCARLET-W OPERATION GUIDE