CAMERA DOES NOT TURN ON
SYMPTOM
The camera does not turn on (does not boot up), even when powered.
POTENTIAL RESOLUTIONS
Remove all accessories and power the camera using the DSMC AC Power Adaptor.
Perform a Hard Restore. For more information, go to
"Perform a Hard Restore" below
.
Remove all accessories and power the camera using the DSMC AC Power Adaptor.
PERFORM A HARD RESTORE
A common way to resolve camera firmware issues is to perform a Hard Restore. A Hard Restore functions like a
System Restore in that it changes all settings to the factory default values.
To perform a Hard Restore, follow the instructions below:
1. With the camera turned off, hold the
PWR/REC
key on the camera for 20 seconds or until the fans turn at a high
speed.
2. Release the
PWR/REC
key.
The screen displays correctly.
NOTE:
User key settings reset as well as any other changes from the default settings.
IMAGE APPEARS GRAINY
SYMPTOM
Image or footage appears grainy.
POTENTIAL RESOLUTIONS
Perform a black shading calibration before recording additional clips. For more information, go to
Check the histogram to ensure proper exposure. Noise occurs if an image is overexposed or underexposed. For
more information, go to
.
Use the lowest REDCODE® compression possible for the settings you have selected. For more information, go to
Use a higher resolution.
Use Adaptive fan mode to regulate the camera temperature. Noise occurs when the temperature from the applied
calibration map is not in sync.
BLACK AND WHITE IMAGE
SYMPTOM
The display shows that an image is in black and white, and the menus are still in color.
POTENTIAL RESOLUTIONS
Go to
Menu
>
Settings
>
Look
>
Color
, and check the
Saturation
setting. If the Saturation setting is set to a low
value, change the Saturation to a higher value.
Reset your camera’s default settings. For more information, go to
.
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