Appendix B.
Getting Technical Support
B.1. Remember to Sign Up
If you have an official edition of Red Hat Enterprise Linux WS 2.1 and/or an official Red Hat OEM
partner kit, please remember to sign up for the benefits you are entitled to as a Red Hat customer.
You will be entitled to any or all of the following benefits, depending upon the Official Red Hat
Enterprise Linux WS product you purchased:
•
Official Red Hat support — Get help with your installation questions from the Red Hat support
team.
•
Red Hat Network — Easily update your packages and receive security notices that are customized
for your system. Go to http://rhn.redhat.com for details.
•
Under the Brim: The Official Red Hat E-Newsletter — Every month, get the latest news and product
information directly from Red Hat.
To sign up, go to http://www.redhat.com/apps/activate/. You will find your
Product ID
on the Regis-
tration Information Card in your Official Red Hat Enterprise Linux WS boxed set.
B.2. An Overview of Red Hat Support
Note
Refer to the service level agreement at http://www.redhat.com/support/sla/ for more information on
how the Red Hat technical support staff can assist you.
Red Hat provides installation assistance for Official Red Hat Enterprise Linux WS products and covers
installation on a single computer. This assistance is intended to help customers successfully install
Red Hat Enterprise Linux WS. Assistance with installation is offered via telephone and the Web.
Note, telephone support is only available with certain Red Hat Enterprise Linux WS products. Please
check your to see what types of support are available to you.
Red Hat Support will attempt to answer any questions you may have before the installation process is
initiated. Depending on the product purchased, it can include the following:
•
Hardware compatibility questions
•
Basic hard drive partitioning strategies
Red Hat Support can provide the following assistance during the installation process:
•
Getting supported hardware recognized by the Red Hat Enterprise Linux WS operating system
•
Assistance with drive partitioning
We can also help you with basic post-installation tasks, such as:
Summary of Contents for ENTERPRISE LINUX WS 2.1 -
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Page 18: ...8 Chapter 1 Steps to Get You Started...
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Page 74: ...64 Appendix A Removing Red Hat Enterprise Linux WS...
Page 86: ...76 Appendix C Troubleshooting Your Installation of Red Hat Enterprise Linux WS...
Page 102: ...92 Appendix D An Introduction to Disk Partitions...
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