Troubleshooting
Before contacting your dealer, please check to see if the problem can be solved by following the advice below:
Problem
Possible Causes
Solution
Device is not working
Battery is empty or not inserted correctly.
Transport lock active
No contact on the centre pole
Charge the battery / insert the battery. Clean the threads of the battery
and of the vaporiser with a cloth.
Deactivate the transport lock.
Raise the centre pole of the battery up slightly, e.g. with a thoothpick.
There is too little vapour
Battery is empty.
Tank is empty.
Core is weak.
Airflow Valve is closed.
Recharge the battery.
Refill the tank with eLiquid.
Insert a new core.
Open the Airflow Valve.
Battery is not charging
Charger not connected / power failure
Connect the charger /resolve power failure.
Battery life is becoming
shorter and shorter
Normal wear and tear of the battery
Order a new battery from your dealer or from red kiwi.
