Troubleshooting
Before contacting your dealer, please check to see if the prob
-
lem can be solved by following the advice below:
Problem
Possible Causes
Solution
Device is not
working
Battery is empty
or not inserted
correctly.
Transport lock
active
No contact on the
centre pole
Power Bank mode
is active
Charge the battery. Clean the
threads of the battery and of
the vaporiser with a cloth.
Deactivate the transport lock.
Raise the centre pole of the
battery up slightly, e.g. with a
thoothpick.
Press Power Bank Button to
switch the mode
There is too
little vapour
Battery is empty /
Tank is empty /
Core is weak /
Wrong mode (TC or
Wattage) active
Recharge the battery / insert a
new tank /
change a new core
Press 3-times during 2 second
to switch the mode
Battery is
not charging
Charger not
connected / power
failure
Connect the charger (LED
status light red or green) /
resolve power failure.
Battery life
is becoming
shorter and
shorter
Normal wear and
tear of the battery
Order a new battery from your
dealer or from red kiwi.
