Cellular Configuration
Revised 2017-08-31
Cellular Connections
Drawing No. LP0997-C
- 22 -
Sixnet
®
Series SN/RAM
®
6000 & RAM 9000 Software Manual
Red
Lion
Technical
Support
If you have followed all of the instructions up to this point, have satisfied yourself that you are not having an
authentication problem, are convinced that you have sufficient reception, and your RTU or router is still not
communicating, then please call Red Lion Technical Support at 1-877-432-9908. Live support is available from
8:00 a.m. - 5:30 p.m. EST. If you call after hours, please leave your contact information and a detailed description
of your problem and we will respond to you the following business day. We will be happy to assist you in getting
your RTU or router operational.
When submitting a support question, it is most helpful to have a GatherStats from the unit in question. Please
obtain one from the Status
GatherStats screen. Choose the Download Option, and save the resulting file to your
PC. You may attach it to an email to
support@redlion.net
, describing your issue.