Red Sea ReefLED
™
20
Troubleshooting
A full and up to date FAQ for the ReefLED and the ReefBeat app is
available in the app (
Homepage Main Menu > Help > FAQ
) and on our
website.
Q
.
I am having trouble installing the ReefBeat app or it crashes or
does not seem to be working as described in the manual.
A. Check that your specific smart mobile device is on the list of supported
devices on our website.
Q. My smart mobile device is on the list of supported devices but
keeps crashing.
A. Uninstall and reinstall the app and sign in again with your username
and password. If this does not help, contact customer support.
Q. I've plugged in a new unit and the light is not coming on.
A. The ReefLED will only work after it has been connected to the ReefBeat
app.
Q. I'm having difficulty connecting the ReefLED to my home network.
A. Check that the ReefLED Wi-Fi is working correctly by using the “Offline
Direct Mode” option.
If it does, try connecting to the hot-spot of a
mobile phone in the same room:
Device Manager > Device Line menu >
About > Connect.
If neither of these options work, contact customer support. If they
do work, the problem is likely with the router signal strength or its
configuration, or it may be overloaded with devices.
• Check that the signal strength of your router is sufficient for a stable
connection exactly where the ReefLED is located. You may need to
install a suitable Wi-Fi extender closer to the aquarium.
• The router may have too many devices already connected to it.
• Your router may be configured not to allow devices like the ReefLED
to be connected. This situation is common in an office environment-
contact your IT professional.
Q. I keep getting notifications that my ReefLEDs are not connected.
A. If your network router is not permanently connected to the internet, set
your Aquarium as “Offline”
My Aquariums > Device Line Menu > Offline.
If
your network router is meant to be permanently connected, check the
quality of the Wi-Fi connection between the units and your router or the
stability of your internet connection.
Q. There is a small difference between the LED intensities shown on
the ReefBeat homepage and the current intensities shown on the
ReefLED Dashboard.
A. The homepage updates once per minute with the actual values as
reported by the unit. The Dashboard shows the calculated values according
to the D-program and effects. A discrepancy of a few percent between
the two readings is normal, especially during periods where the values are
constantly changing such as during sunrise and sunset.
Q. Sometimes there is a constantly varying difference between the
LED intensities shown on the ReefBeat homepage and the current
intensities shown on the ReefLED Dashboard.
A. You are likely seeing the effect of the random clouds. The homepage
updates once per minute with the actual values as reported by the
unit. The Dashboard page shows the calculated values according to the
D-program. However, it does not take into account the effect of the
random clouds which are implemented on each ReefLED individually. If
you cancel the clouds, the differences should disappear.
Summary of Contents for ReefLED 50
Page 1: ...ENG User Manual...
