17
REDARC SOLAR PRODUCT WARRANTY
Over the last four decades our company has established a reputation as
the power conversion specialist.
A 100% Australian-owned company, we have met the needs of customers
in transport and other industries through exciting, innovative thinking.
We believe in total customer satisfaction and practice this by
offering our customers:
• Technical advice free of jargon and free of charge
• Prompt turnaround of orders throughout Australia and globally
• Friendly, personalised, professional service and product support
In the unlikely event that a technical issue arises with a REDARC product,
customers are encouraged to initially contact the REDARC Technical
Support Team on (08) 8322 4848 or
and efficient diagnosis and product support.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
The benefits of this Warranty are in addition to other rights and remedies
available at law in respect of the Solar Products and shall not derogate
from any applicable mandatory statutory provisions or rights under the
Australian Consumer Law.
REDARC Electronics Pty Ltd atf the REDARC Trust trading as REDARC
Solar (“REDARC”) offers a warranty in respect of its Solar Products
where the Solar Products are purchased from an authorised REDARC
Solar distributor or reseller by a person (“Purchaser”), on the terms
and conditions, and for the duration, outlined below in this document
(“Warranty”).
1. In this Warranty, the term Solar Products means:
1.1
REDARC Monocrystalline Solar Panels;
1.2
REDARC Monocrystalline Portable Folding Solar Panels;
1.3
REDARC Blankets SunPower® Cells;
1.4
REDARC Blankets Amorphous Cells;
(collectively the “Modules”);
1.5
REDARC Solar Regulators and Displays;
1.6
all other solar products manufactured or supplied by REDARC
that are designed for use in recreational vehicles and boats,
not otherwise specifically referred to in this clause 1; and
1.7
any component of or accessory for any product in clause 1.1
to 1.6 (inclusive) manufactured or supplied by REDARC.
Offer and duration of product warranties
2. Subject to this clause 2, REDARC warrants that its Solar Products
will be free, under normal application, installation, use and service
conditions, from defects in materials and workmanship affecting
normal use, for 2 years from the date of purchase.
3. Where a Solar Product malfunctions (excluding as a result of a
reduction in power output levels, which is the subject of clause 4) or
becomes inoperative during the relevant warranty period applicable to
that Solar Product pursuant to clause 2, due to a defect in materials or
workmanship, as determined by REDARC, then subject to further rights
conferred by the Australian Consumer Law on the Purchaser, REDARC
will, in exercise of its sole discretion, either:
3.1
repair the defective Solar Product;
3.2
replace the defective Solar Product; or
3.3
provide a refund to the Purchaser for the purchase price
paid for the defective Solar Product, without charge
to the Purchaser.
4. REDARC warrants that:
4.1.1 If the Monocrystalline solar cells in either the
REDARC Monocrystalline Solar Panels or REDARC
Monocrystalline Portable Folding Solar Panels
exhibits a power output of less than 80% of Peak
Power under standard test conditions, within 25
years of the date of purchase; or
4.1.2 If the Amorphous and SunPower® solar cells in
the REDARC Blankets Amorphous Cells or REDARC
Blankets SunPower® Cells exhibits a power output
of less than 80% of Peak Power under standard test
conditions, within 5 years of the date of purchase;
4.2
make up the loss in power by supplying the Purchaser with
relevant additional Modules; or
4.3
repair or replace the defective Modules, without charge to the
Purchaser.
5.
For the purposes of clause 4:
5.1
Peak Power means the minimum peak power level in Watts
that a Module generates in its maximum power point (as
stated on the label affixed to the Module or on the product
information sheet accompanying the Module); and
5.2 Standard Test Conditions means:
(a)
light spectrum of AM 1.5;
(b)
an irradiation of 1,000 Watts per square metre; and
(c)
a cell temperature of 25 degrees centigrade at right
angle irradiation, the measurements being carried out in
accordance with IEC61215 as tested at the connectors or
junction box terminals (as applicable) per the calibration
and testing standards of REDARC in effect on the date of
manufacture of the Module.
6. The warranties given by REDARC in clauses 2 to 4 cover the reasonable
costs of delivery and installation of any repaired or replaced Solar
Products or components of Solar Products to the Purchaser’s usual
residential address notified to REDARC, together with the reasonable
costs of removal and return of any Solar Products determined by
REDARC to be defective.
7. If the Purchaser incurs expenses of the nature referred to in clause
6 in the context of making a claim pursuant to this Warranty that
is accepted by REDARC, the Purchaser will be entitled to claim for
reimbursement of those expenses which REDARC determines, in
exercise of its sole discretion, to be reasonably incurred, provided that
the claim is notified to REDARC in writing at the postal address or email
address specified in clause 23 and includes:
7.1
details of the relevant expenses incurred by the Purchaser;
and
7.2
proof of the relevant expenses having been incurred by the
Purchaser.
Exclusions and limitations
8. This Warranty will not apply to, or include any defect, damage, fault,
failure or malfunction of a Solar Product, which REDARC determines to
be due to:
8.1
normal wear and tear or exposure to weather conditions
overtime;
8.2
accident, misuse, abuse, negligence, vandalism, alteration or
modification;
8.3
non-observance of any of the instructions supplied by
REDARC, including instructions concerning installation,
configuring, connecting, commissioning, use or application
of the Solar Product, including without limitation choice of
location;
8.4
failure to ensure proper maintenance of the Solar Product
