Troubleshooting
Warranty Information
• This warranty applies to US Residents who purchase from an authorized RED ATOM Dealer. RED
ATOM media distribution products are covered against defects in materials and workmanship for
1 year from date of purchase.
• Within the warranty period, RED ATOM will repair or replace the defective component or product,
at its sole discretion.
•
For warranty service:
— For RED ATOM media distribution products that were professionally installed, contact your
installer directly.
— For all other service requests, contact RED ATOM at info@redatomproducts.com.
• For all warranty service requests, you must supply a copy of your original receipt and installation
service order if applicable. If your product must be shipped to RED ATOM for inspection, you will
be responsible for the shipping charges. For warranty replacements, RED ATOM will ship product
back to you for free.
• RED ATOM disclaims any liability for modifications, improper installations, accidental damage,
or failure to follow care instructions provided by RED ATOM. To the maximum extent permitted
by law, RED ATOM disclaims any other warranties, expressed or implied, including warranties of
fitness for a particular purpose and warranties of merchantability. RED ATOM will not be liable
for any damages arising out of the use of, or inability to use, RED ATOM. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state.
Specifications are subject to change without prior notice.
No power
• Ensure DC power supply is inserted fully and tightened completely.
No HDMI IN LED
• Ensure HDMI cable lengths are less than 10 Meters (~33ft)
• Ensure Source Device’s resolution is a maximum of 18Gbps or 4K60 4:2:2/4:4:4 8Bit
No HDMI OUT1/2
• Ensure HDMI cable lengths are less than 10 Meters (~33ft)
• Ensure Source Device’s resolution is a maximum of 18Gbps or 4K60 4:2:2/4:4:4 8Bit
• Ensure that HDMI Display Device is powered on
• Ensure that HDMI Display Device on HDMI Output 1 is not in 8k enhanced or HDMI 2.1 Mode
Analog Audio Outputs Issues
• Audio is clicking — Ensure PCM audio is being sent, Bitstream Audio (DD/DTS) is not supported by
analog audio output
• No Voices — If the source is sending multichannel PCM, center channel will be ignored. Set source
to send stereo audio
Digital Audio Outputs Issues (TOS + COAX)
• No Audio — Ensure that TOS light is on (RED Internal), if enabled and no audio is being played, try
source to PCM. Digital audio outputs do not support High Bit Rate Audio
