A4 Leaflet 579-2379-20
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UK only:
Xpelair products deliver reliable service for normal, household use in domestic settings. All Xpelair products are individually tested before leaving the factory.
If you are a cunsumer and you experience a problem with your Xpelair Product, which is found to be defective due to faulty materials and workmanship within the warranty
period, This Xpelair warranty will cover repair, or at the discretion of Xpelair replacement with a functionally equivalent Xpelair Product.
The Xpelair warranty period is Two calendar years from the date of purchase of your Xpelair product, or the date of delivery of the product, if later. The Xpelair warranty is
conditional upon you providing the original purchase receipt proof of purchase. Please therefore retain your receipt as proof of purchsase.
If you do experience a problem with your Xpelair product please call the helpline on +44 (0) 344 879 3588 or at the address below. We will need details of your Xpelair
product, and a description of the fault which has occured. Once we receive your information and proof of purchase we will contact you to make the necessary arrangements.
Customers Outside UK - See international below.
If Your Xpelair product is not covered by this Xpelair warranty there may be a charge to repair your product. However, we will contact you for an agreement to any charges
before any chargeable service is carried out.
What is not covered by an Xpelair warranty?
The Xpelair warranty does not cover the following:
Any fault or damage to your Xpelair product due to faulty materials or workmanship occurring outside the Two year warranty period.
Any fault or damage occurring to any pre-owned product or to any other eqipment or property.
Accidental damage to your Xpelair product or damage to your Xpelair product from external surces (for example, transit, weather, elecrical outages or power surges).
Fault or damage to your Xpelair product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Xpelairs control.
Caused by use of yout Xpelair product for anything other than normal domestic household purposes in the country where it is purchased.
Caused by any misuse, abuse or neglect use of the Xpelair produc, including but not limited to any failure to use it in accordance with the Operating Instructions supplied with
the product.
Caused by any failure to assemble, install, clean and maintain your Xpelair product in accordance with the Operating Instructions supplied with the product unless this was
carried out by Xpelair or its authorised dealers.
Caused by repairs or altercations to your Xpelair product not carried out by Xpelair service personnel or its authorised dealer(s).
Caused by use of any consumables or spare parts for your Xpelair product which are not Xpelair specified.
Terms ans Conditions
The Xpelair warranty is valid for Xpelair from the date of purchase of your Xpelair product from a recognised retailer in the country of purchase and use, or the date of deliver
of the product if later, always provided the original receipt has been retained and is produced as proof of purchase.
You must provide to Xpelair or its authorised agents on request the original receipt as proof of purchase and - if required by Xpelair - proof of delivery. If you are unable to
provide this documentation, you will be required to pay for any repair work required.
Any repair work under the Xpelair warranty will be carried out by Xpelair or its authorised dealer(s) and any parts that are replaced will become the property of Xpelair. Any
repairs performed under the Xpelair warranty will not extend the warranty period.
Any replacement of your Xpelair product by Xpelair during the warranty period will start the Two year warranty period afresh from the date of delivery of replacement Xpelair
product to you.
The Xpelair warranty does not entitle you to recover of any indirect or consequential loss or damage including but not limited to loss or damage to any other property.
The Xpelair warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Xpelair warranty.
Contact Xpelair
If you have any questions about what the Xpelair warranty covers and does not cover or how to claim under Xpelair warranty, please contact us using the information below.
Contact Details
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Telephone: +44 (0)344 879 3588
Email: customer.services@glendimplex.com
http\\www.xpelair.co.uk
International
Warranty: Contact your local distributor or Xpelair direct for details.
Technical advice and service: Contact your local Xpelair distributor.
Xpelair: A brand of GDC Group Limited, trading as Glen Dimplex Heating & Ventilation
Glen Dimplex. All rights reserved. Material contained in the publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex.
For electrical products sold within the European Community. At the end of the electrical products useful life it should
not be disposed of with household waste. Please recycle where facilities exist. Check with a Local Authority or retailer
for recycling advise in your country. Batteries should be disposed of or recycled in accordance with WEEE Directive
2012/EU. Packaging should be recycled where possible.
