Reebok 5500c Treadmill, User Manual

TROUBLESHOOTING

Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-877-994-4999, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).

PROBLEM: The power does not turn on

SOLUTION:

a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor

is plugged into a properly grounded outlet (see page 9). Use only a single-outlet surge suppressor
that meets all of the specifications described on page 9. Important: The treadmill is not compatible
with GFCI-equipped outlets.   

b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.

c. Check the reset/off circuit breaker located on the

treadmill frame near the power cord. If the switch
protrudes as shown, the circuit breaker has tripped.
To reset the circuit breaker, wait for five minutes
and then press the switch back in.

PROBLEM: The power turns off during use

SOLUTION:

a. Check the reset/off circuit breaker located on the treadmill frame near the power cord (see c.

above). If the circuit breaker has tripped, wait for five minutes and then press the switch back in.

b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for

five minutes, and then plug it back in.

c. Remove the key from the console. Reinsert the key fully into the console. 

d. If the treadmill still will not run, please call our Customer Service Department, toll-free.

PROBLEM: The walking belt slows when walked on

SOLUTION:

a. Use only a single-outlet surge suppressor that meets all of the specifications described on page 9.

b. If the walking belt is overtightened, treadmill performance

may decrease and the walking belt may be permanently
damaged. Remove the key and 

UNPLUG THE POWER

CORD

. Using the included allen wrench, turn both rear

roller adjustment bolts counterclockwise 1/4 of a turn.
When the walking belt is properly tightened, you should
be able to lift 

the edges

of the walking belt 3 to 4 inches

off the walking platform. Be careful to keep the walking
belt centered. Plug in the power cord, insert the key and
run the treadmill for a few minutes. Repeat until the walk-
ing belt is properly tightened.

Rear Roller Adjustment Bolts

b

3–4”

Tripped

Reset

c

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