Q
My machine is out of the warranty can you still help me?
A
Yes we can still help, we have a large network of engineers that cover 98% of the British Isles and can provide replacement parts.
For a quote on parts or engineer call out please contact our Technical Support phone line listed on the back of this manual.
Q Can I keep my machine in my garage?
A
Yes, but not in a garden shed. Note if your machine is kept in a garage, ensure it is covered and placed on a mat or carpet. It is
important to protect it from being exposed to extremes in temperature, heat, humidity and moisture
Q
I have just ordered my treadmill and there are some parts missing can you help?
A
Yes, if you are missing parts from your new machine these can be ordered on our helpline 0800 440 2459. When you call we will
require your full address, the part numbers (you require) from the user manual that and your machine serial number.
Q
Is there a maximum user weight for my treadmill?
A
There is a maximum user weight with all our treadmills this varies on each machine, this should be printed in your manual, if you
have any questions regarding the user weight, please don’t hesitate to contact our helpline 0800 440 2459.
Q
Why is there a black dust starting to appear under my treadmill?
A
Occasionally a black dust can start to appear under your treadmill this is due to normal wear and tear. You can remove the dust
easily with a vacuum cleaner. If you want to keep the dust away from the floor we would recommend for you to place your treadmill on
a protective mat.
Q
How long is my warranty on my treadmill?
A
All Reebok treadmills come with a manufacturer’s warranty this varies on each machine, this should be printed in your manual, if
you have any questions regarding your warranty please don’t hesitate to contact our helpline 0800 440 2459.
Q
What is the safety key for and where does it go?
A
The safety key is a red plastic key that should be inserted into the front of the computer when using the treadmill, this is an
automatic cut off so if you have any problems or get into any difficulties you can pull the key out to stop the machine. The treadmill will
not work without this key being inserted.
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TROUBLE SHOOTING
