Warranty
Dear Customer,
Thank you for choosing one of our products. Our products undergo precise quality control during production. If one of our devices gives you cause
for complaint or you have questions about one of our devices, please call our customer support.
We give a warranty of 24 months on this device from the date of purchase.
Outside of the warranty, we offer you a repair that is subject to a charge and a cost estimate. Please contact our customer support before
submitting.
Please understand that the warranty can only be taken into account for devices that we receive within the warranty period.
The warranty relates to material and production defects. Your device will be repaired or replaced during the warranty. A reimbursement of the
purchase amount by the company UltraMedia is unfortunately not possible. Damage caused by improper use, the use of third-party accessories, fall,
dust, water damage and wear and tear (e.g. scratches, optical wear and tear) caused by the customer or external influences are excluded from the
warranty.
In order to assert the warranty claims, send the device with all accessories, a copy of the invoice and the description of the error to the address
below. Please do not forget to include your complete address, a telephone number / email address if you have any questions.
Shipping to us takes place at your own expense. Parcels that are not prepaid cannot be accepted and are returned to the sender.
Please pack the device sufficiently for transport. UltraMedia assumes no liability for transport damage that occurs on the way to us. After receiving
your submission, we will process your device as quickly as possible and send it back to you.
Please contact our customer support or your specialist dealer before sending in your device, as many problems can also be solved by telephone.
UltraMedia GmbH & Co. Handels KG
Friedrich-Penseler-Str. 28
Tel.: +49 / (0) 4131/9239-20
D-21337 Lüneburg
Mo.-Do.: 08:00-17:00
Fr.: 08:00-14:30
