Manual - TC.P Quadro
Contact information
2016-08-05
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8. Regatron support
You will receive assistance from Regatron support:
In case of questions on hardware and software, interfaces and
maintenance.
On the procedure in the event of a repair.
Prepare for contacting support!
If you contact Regatron support, you can make the process more effi-
cient with the following information:
Contact data:
About your company, your sales partner
System information:
Device type, serial number, description of error,
software versions
8.1.
Contact information
If you compile the following information in an e-mail and send this e-
mail to support in advance, support will then have this information avail-
able already when you ring.
Contact data
1
Name of company
The name of your company
2
Contact person
Your name or the name of the person responsible for the problem in your
company with whom further contact will be made.
3
Contact details
E-mail address, telephone number (extension)
4
Sales partner or supplier
Name of the sales partners or supplier’s company and name of the employee
in this company.
5
Any support number, S 12345678
If you have already received a support number or enquiry number for your
problem from support.
Table 151 Important contact information for support.
