22
Part
Cause
Problem
Solution
The phone is too
far away from the
device.
Keep the phone close to
the device.
App
App
operation
does not
work.
Poor network.
Operate the App in an
environment with good
Internet access.
Slow app
loading.
Tap too quickly.
Re-tap later.
Page
bounce.
Describe the
problem in detail.
Write down the problem
in the Feedback on the
App or contact our
customer service.
The App
does not
work well.
App program error.
Close the App and then
reopen it.
Device program
error.
Turn off the device and
then on again.
