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Reptile One
Manufacturers Guarantee 1 Year
About this Guarantee
The Manufacturer or Distributor, of Reptile One goods,
is collectively known herein as “Reptile One”. Please
refer to contact details for Reptile One below or on
the applicable Reptile One website. Any product that
is covered by its own Guarantee (as enclosed with the
product) is subject to the conditions of that Guarantee.
Australian Guarantee
Important note: This guarantee applies in addition
to the guarantees, rights and remedies conferred by
the Australian Consumer Law and other applicable
Commonwealth, State and Territory legislation. The
guarantee does not exclude, affect or limit those
guarantees, rights or remedies, except to the extent that
their application may lawfully be excluded or limited.
In particular, our goods come with guarantees that
cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount
to a major failure.
International Guarantee
The benefits given to the purchaser, under Guarantee,
are in addition to all other statutory rights and remedies
which the purchaser has in respect of goods under
legislation in the applicable country of purchase. This
Guarantee shall not affect any such rights and should be
read subject to such legislation.
1.0. Terms and Conditions of Guarantee.
1.1. Reptile One warrants to the purchaser, for 1 Year
from date of original purchase, to repair or replace
goods where fault is found due to defective materials or
faulty workmanship and where goods do not operate in
accordance with the instructions.
1.2. All claims for repair or replacement must be made
at place of purchase.
1.3. The original and dated Proof of Purchase (receipt)
must be supplied with all goods claims. Please also
provide this Guarantee where possible.
1.4. All goods subject to claim under Guarantee should
be prepared for transportation in the original packaging
or other comparable packaging which offers the same
degree of protection.
1.5. Where goods are repaired or replaced under
Guarantee, these goods are Guaranteed for the
remainder of either the original Guarantee or Extended
Guarantee period.
1.6. Where claims on inspection reveal goods are
in normal working order, Reptile One will request
reimbursement of all reasonable costs incurred.
2.0. Exclusions and Limitations
Where permitted by local law, the following exclusions
and limitations apply in regard to Guarantee:
2.1. Goods claims where fault is due to, but not limited
by a) misuse b) neglect c) abuse d) fire or flood e)
normal wear and tear f) accidental breakage g) Acts of
God h) mains voltage fluctuation or supply problems i)
connection to any voltage other than what is stated on
