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Reptile One Manufacturers Guarantee 1 Year
About this Guarantee
The Manufacturer or Distributor, of Reptile One goods, is collectively known herein as “Reptile One”. Please refer to contact details for Reptile
One below or on the applicable Reptile One website. Any product that is covered by its own Guarantee (as enclosed with the product) is subject
to the conditions of that Guarantee.
Australian Guarantee
Important note: This guarantee applies in addition to the guarantees, rights and remedies conferred by the Australian Consumer Law and other
applicable Commonwealth, State and Territory legislation. The guarantee does not exclude, affect or limit those guarantees, rights or remedies,
except to the extent that their application may lawfully be excluded or limited.
In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
International Guarantee
The benefits given to the purchaser, under Guarantee, are in addition to all other statutory rights and remedies which the purchaser has in respect
of goods under legislation in the applicable country of purchase. This Guarantee shall not affect any such rights and should be read subject to
such legislation.
1.0. Terms and Conditions of Guarantee.
1.1. Reptile One warrants to the purchaser, for 1 Year from date of original purchase, to repair or replace goods where fault is found due to
defective materials or faulty workmanship and where goods do not operate in accordance with the instructions.
1.2. All claims for repair or replacement must be made at place of purchase.
1.3. The original and dated Proof of Purchase (receipt) must be supplied with all goods claims. Please also provide this Guarantee where
possible.
1.4. All goods subject to claim under Guarantee should be prepared for transportation in the original packaging or other comparable packaging
which offers the same degree of protection.
1.5. Where goods are repaired or replaced under Guarantee, these goods are Guaranteed for the remainder of either the original Guarantee or
Extended Guarantee period.
1.6. Where claims on inspection reveal goods are in normal working order, Reptile One will request reimbursement of all reasonable costs
incurred.
2.0. Exclusions and Limitations
Where permitted by local law, the following exclusions and limitations apply in regard to Guarantee:
2.1. Goods claims where fault is due to, but not limited by a) misuse b) neglect c) abuse d) fire or flood e) normal wear and tear f) accidental
breakage g) Acts of God h) mains voltage fluctuation or supply problems i) connection to any voltage other than what is stated on the rating plate
j) modification or tampering to electrical cord or plug, k) vermin, insects or foreign object l) liquid spillage or submersion of goods not designed to
sustain such use or duress.
2.2. Where inspections reveal goods are in normal working order including where noise or vibration is consistent with normal goods operation.
2.3. Attempted repairs or modifications by unauthorised persons.
2.4. Where the goods factory rating plate has been removed, altered, damaged or is rendered illegible.
2.5. Where goods are not installed, operated or maintained in accordance with Reptile One’s goods instructions, specifications or this Guarantee.
2.6. Replacement or repair of worn consumables or replacement of lost goods, parts or components.
2.7. Costs associated with goods transportation, removal, installation, postage or cost of insurance.
2.8. Any damage incurred whilst installing, transporting or moving the goods.
2.9. Subject to certain local statutory rights and obligations to the contrary, and this guarantee shall not affect those rights or obligations, where,
to the full extent permitted by law:
1. All express and implied warranties and conditions under statute or general law, are expressly excluded and Reptile One, where permitted, will
limit liability as follows and at Reptile One’s option to: in regard to goods either a) the replacement of goods or supply of equivalent goods b) the
repair of goods or the cost of replacing the goods or of acquiring equivalent goods OR in regard to services either c) the re-supply of services d)
the cost to re-supply services.
2. Reptile One will not be liable for any loss or damage, including consequential loss or damage either directly or indirectly, or for any incidental
expenses, of any kind, and in any way whatsoever.
Reptile One may be contacted in:
Australia
Kong’s (Aust.) Pty. Limited
PO Box 863, Ingleburn
1890 NSW Australia
www.reptileone.com.au
