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If there are any other problems not mentioned in this guide, please contact  

ReSound or your hearing care professional.

SYMPTOM CAUSE

POSSIBLE REMEDY

No sound

Battery door not closed
Dead battery
Battery door will not close
Blocked wax guard

Turn on by closing the battery door (B)
Replace battery
Insert battery properly
Replace wax guard (F) or consult your 

hearing care professional

Not loud  

enough

Blocked sound outlet

Change in hearing, volume 

too low
Excessive ear wax

Change wax guard (F) or consult your 

hearing professional

Consult your hearing care professional

Consult your hearing care professional

Excessive 

whistling/ 

feedback

Incorrect placement in ear
Excessive ear wax

If none of the above

Re-insert hearing aid carefully
Clean guard/consult your hearing 

care professional

Consult your hearing care professional

Troubleshooting

View ReSound hearing aid tutorial videos at youtube.com/resoundus.

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