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Troubleshooting Guide
SYMPTOM
CAUSE
No sound
• Stand By Mode
• Not turned on
• Dead battery
• Battery improperly inserted
• Blocked sound outlet filter
Not loud enough
• Change in hearing
• Excessive ear wax
• Blocked sound outlet filter
• Volume set too low
Squealing
• Instrument not inserted correctly
• Dual Stabilizer II needs re-initialization
• Build-up of earwax
• Instrument settings not optimal
Sound not clear or
• Weak battery
distorted
• Hearing instrument damaged
• Hearing instrument settings not optimal
If there are any other problems not mentioned in this guide,
please contact your hearing care professional.
POSSIBLE REMEDY
• Re-activate by pushing the programme selector once
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Change filter or consult your hearing care professional
• Reinsert carefully or consult your hearing care professional
• Consult your physician
• Change filter or consult your hearing care professional
• Consult your hearing care professional
• Remove and reinsert
• Consult your hearing care professional
• Consult your physician
• Consult your hearing care professional
• Replace battery
• Consult your hearing care professional
• Consult your hearing care professional
