15
Troubleshooting Guide
SYMPTOM
CAUSE
No Sound
Not loud enough
• Stand by mode
• Not turned on
• Dead single use battery
• Dead rechargable battery
• Battery improperly inserted
• Blocked earmould or tube
• Blocked sound outlet filter
• Loose earmould
• Blocked earmould or dome
• Change in hearing sensitivity
• Excessive ear wax
• Blocked sound outlet filter
• Volume set too low
Squealing
Sound not clear or distorted
• Loose earmould
• The dual stabilizer II system
needs re-initialization
• Dome not placed correctly
• Build up of earwax
• Tube connection loose
• Instrument settings not optimal
• Hearing instrument instability
• Sound tube connection loose
• Weak battery
• Poorly fitting earmould or dome
• Hearing instrument damaged
• Hearing instrument settings not
optimal
If there are any problems not mentioned in this guide,
please contact your hearing care professional.