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Device Resets/Reboots:
The device shuts down and
restarts automatically during
therapy.
(This is unlikely to occur.)
The device comes
installed with
troubleshooting
software that
automatically monitors
performance.
Such a reset poses no danger to the patient and assures
that the patient receives prescribed therapy throughout the
night. If there is a possibility of damage to the device, the
device will shut down permanently. The product will then
display the following system error alert to indicate that the
device be returned to the home care provider for service:
Service Required
The Ramp feature does not
work when you press the
Ramp button (
).
Your home care
provider did not
prescribe Ramp
for you, or your
prescription pressure
is already set to the
minimum setting.
If Ramp has not been prescribed for you, discuss this feature
with your home care provider to see if they will change your
prescription.
If your provider has enabled Ramp, but the feature still does
not work, check the pressure setting on your Active Display
screen. If it is set to the minimum setting, the Ramp feature
will not work.
The device has fallen off your
table or nightstand.
The device may not
have been properly
seated on the
nightstand, or the
placement of the
tubing may have
caused the device
to fall.
Always make sure your device is placed on a hard, flat
surface so the feet on the bottom of the device can adhere
to the surface (make sure there is no fabric under the
device). The device (and humidifier, if using) must be level
for proper operation.
Also, place the device away from the edge of the nightstand
or table, so it doesn’t accidentally get knocked off the table.
If you are using a humidifier with the device, make sure that
the device and humidifier are placed below your head and
mask, so that any condensation in the tubing drains back
into the water chamber.
If the device and humidifier fall and water gets into the
device, drain all water out of the device and make sure it is
completely dry before reapplying power.
If the placement of the tubing causes the device to fall,
make sure that you use proper hose management when
setting up your device. Route the tubing behind the bed’s
headboard, as shown in Chapter 3, Setup.
If the device falls or water gets into the device upon falling,
let the device dry completely before restarting it. If the
device does not operate correctly after falling, contact your
home care provider.
