Chapter 8 FAQ
1. The whiteboard indicator is not lighting or turns red. The hotkey is not
functioning.
1. The USB cable is not well connected with whiteboard or computer, please check
and re-connect.
2. The USB port is damaged, please try another one. In case you are using desktop
computer, please use its rear USB port.
3. If you use wireless connection, please make sure you have inserted the round
terminal of the 5V transformer into a round jack on the right side of pen tray, inserted
the power plug of the 5V transformer into a power socket, and well connected the
Bluetooth adapter and computer with USB cable.
4. IQBoard ET-D Drivers haven’t been correctly installed. Please uninstall the driver,
restart computer, and re-install the driver. After the installation is completed, please
reconnect the USB cable with computer.
5. IQBoard Software hasn’t been started, please start IQBoard Software first.
2. What kind of orientation precision should I select?
It depends on your requirement of orientation time and accuracy. You have the
following choices:
Quick orientation (4 points): for fast orientation
Standard orientation (9 points): for most of situations
Precise orientation (20 points): for high-definition system
3. When operating and writing on the whiteboard, the position of pen or finger
doesn’t match the position of cursor.
1. The relevant location of projector and white has been changed. Please re-orient the
whiteboard.
2. The projection area has trapezoid distortion, please adjust the projection area, and
re-orient the whiteboard.
3. When orienting the whiteboard, the pen is not perpendicular to the surface, please
