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6. Troubleshooting and Warranty
Troubleshooting
Initial note:
Sometimes it can happen that the
ReLog displays an abnormal be-
havior that you did not expect to
see. As a first resort, always reset
the ReLog by turning it off and on
again. If the ReLog does not re-
spond to this, charge the unit for 1
hour by connecting it to a PC and
try again.
My ReLog does not react and the
LED indicator is not blinking
If the ReLog does not respond
when you turn it on, please verify
that there is enough energy in the
battery. To ensure this, connect the
ReLog to a PC and allow it to charge
for 1 hour. This will not charge the
battery to 100% but will give you
enough power to verify functional-
ity.
If the ReLog still is unresponsive
after this, make a note of the mea-
sures you have taken and contact
us at ReVibe for further support at
contact@revibeenergy.com. Please
describe the problem as detailed as
possible and let us know the serial
number of your unit (displayed on
the label on the side of ReLog) and
we will get back to you with sug-
gested actions.
The ReLog does not appear when I
connect it to a PC
Please allow some time to pass
(up to 20 seconds) as it sometimes
might take some time for your com-
puter to properly read and accept
the ReLog as an external device.
This issue could, in particular, occur
when you are using the ReLog L, as
the ReLog L has such a large inter-
nal memory that it might take some
time for your PC to scan the memo-
ry card and recognise the ReLog as
an external device.
If this problem does not go away
by itself by waiting for 20 seconds,-
disconnect the ReLog and connect
it to the PC again. If this does not
solve the issue, please reach out to
us at contact@revibeenergy.com
and describe the issue in an email
where you also include your prod-
uct serial number.
Product Warranty
For product warranty information,
please see https://revibeenergy.
com/terms-of-service/
The ReLog shows a bright red light
A bright red light indicates that the
ReLog has entered a general error
state. This should not occur and
might be due to a firmware bug
or faulty hardware. By pressing
the On/off button ( ), the Re-
Log resets, hopefully without any
errors. The research and develop-
ment team would appreciate it if
you make a note of what happened
prior to the event and tell us more
about the unit so that we can fix the
issue and if possible implement a
firmware patch (contact@revibeen-
