1. The LED indicator lamp on the underside of the Serial Edge Device does not illuminate.
a. Check incoming ac power to Serial Edge Device Power Supply Unit is connected and live.
b. Check dc cable from Power Supply is plugged into Serial Edge Device.
c. If problem persists, consult 1-866-REXNORD.
2. The remote mounted Andon light does not illuminate.
a. Verify that the cable connections to the Andon Light are secure and that the cables show no sign of damage.
b. Check that the Green LED light located on the underside of the Serial Edge Device is illuminated. If not, verify
that incoming ac power is properly connected.
c. Check ac power to the Serial Edge Device Power Supply.
d. Check dc cable from Power Supply is plugged into Serial Edge Device.
e. If the problem persists, consult 1-866-REXNORD.
3. The Andon light illuminates, but no data is available from the cloud
a. If the connection is cellular:
• Check that the GPS location currently has AT&T cellular coverage (
www.att.com/maps/wireless-coverage
• Check for excessive metal shielding around the cellular antenna that could impede cellular reception. The GPS/
Cellular antenna is the black round hyperbolic stack located at top-right of the edge device as shown in
Figure 18
.
If excessive metal shielding exists, the unit will have to be hard-wired to ethernet via WAN connection.
b. If the WAN connection is hard-wired with Ethernet:
• Check that the network settings allow functionality from the Edge device. Please see Rexnord Smart Condition
Monitoring System Security Guidelines for additional details. (
in the
Rexnord Documentation Library
• Verify external Ethernet cable to hard wired public internet is connected to “WAN” and the PLC Ethernet
connection (if provided) is connected to the port marked “LAN”.
• If the problem persists, contact 1-866-REXNORD.
13
Smart Condition Monitoring System Electrical and Communications Manual
Appendix A: Troubleshooting
Figure 17 — Standard Serial Edge Device without cell data
Figure 18 — Serial Edge Device with optional cell data
Appendix B: Enclosure Details