9 WARRANTY TERMS AND CONDITIONS
Dear Deko Customer,
Rhima Australia warrants the Deko Washer Disinfectors to be free from defects in material and workmanship under "normal use
and service", which does not include normal wear and tear or preventative maintenance service. Specifically not covered by
warranty are service calls to adjust thermostats, detergent dispensers, user errors, racks and accessories, commissioning or any
other service requirement not strictly related to defects in material or workmanship.
Rhima Australia will repair or replace any parts,
which in Rhima Australia's sole judgment,
are defective in material and/or
workmanship. No responsibility will be accepted for repairs, defects or damages due to improper installation, misuse or neglect.
The Deko machines are manufactured with great care; prior to delivery they must pass an extensive quality control. If your
machine shows any material or manufacturing defect, you will have a legitimate claim.
The following conditions apply and if in doubt, please refer to our general terms and conditions;
1.
Within the warranty period we shall repair any faults with your Deko machine, free of charge, if caused by a material or
manufacturing defect. Replaced defective parts will be returned to us and become our property. Warranty is 12 months
on parts. In state capitals (within a 50 km radius of GPO) a 3-month warranty on labour, to replace defective parts,
applies. All other areas are not covered by a labour warranty, unless specifically mentioned in writing. In any case,
warranty repairs are only carried out within normal business hours
(Monday to Friday, 08.00-17.00 hrs, excluding
public holidays).
2.
The warranty period starts on the commissioning date. The commissioning must be undertaken within 1 month of machine
delivery or warranty will commence from the delivery date.
3.
A warranty claim is not valid for defects caused by tampering or repair work carried out by unauthorized persons. This
also applies to the fitting of additional accessories, which were not designed for our machines.
4.
If a machine, which has been repaired within the warranty period, develops the same fault within 3 months after the repair,
the fault will be repaired free of charge, if the cause for this defect is inexpert repair work, or a material or manufacturing
defect of the replaced spare parts, or of the replaced machine. Otherwise the warranty period will not be extended by
warranty work.
5.
Additional or different claims, especially those for damages caused outside the machine are invalid, unless a liability is
enforced by law.
6.
All warranty call outs must be approved by Rhima and have an order number.
7.
The following is expressly excluded from warranty claims:
x
service or parts relating to blockages due to misuse
x
defects to racks and accessories
x
service or parts relating to inlet and outlet hoses
x
adjustments to temperatures, (water)levels, detergents etc
x
incorrect use or incorrect installation
x
any breakdown due to external influences (high or low water temperature /pressure/ quality, interruption of
electricity supply etc)
8.
If you call, please have the following information ready:
x
date of purchase ( see invoice/receipt)
x
type of defect / description
x
Machine serial number
*
For full information on warranty conditions, please refer to our general terms and conditions, which are available on request.
* EACH MACHINE HAS A SERIAL NUMBER. WARRANTY CLAIMS WITHOUT THIS NUMBER WILL NOT BE TAKEN INTO
CONSIDERATION. THIS NUMBER IS LOCATED INSIDE THE DETERGENT DOOR ON THE LEFT SIDE PANEL.
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