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4.
I am getting no response from my electronic lock.
Replace your battery with a new 9V Duracell™ or Energizer™ battery with a “use date” of
at least 4 years in the future. Low current will cause keypad to malfunction. Make sure all
wires are properly and tightly connected to the keypad with no pinched wires or bent
connectors.
5.
My electronic lock is randomly flashing and not allowing me to enter my combination.
You may be in lock-out mode. Do not touch anything on the keypad for a period of 10-15
minutes.
(If you attempt to enter your combination while in lock-out mode, the lock-out
period will be extended. Changing the battery on your keypad while in lock-out mode will
also extend the lock-out period.)
After you have waited 10-15 minutes and the light stops
flashing, you may then enter your combination. If it is still flashing randomly, wait up to 2
hours before trying again.
6.
My electronic lock beeps and flashes after every digit is pressed, but it will not
lock/unlock my safe.
If your lock is accepting your combination (indicated by two beeps and flashes after the
combination has been pressed), you may have a battery with too little current. Try
connecting a new 9V Duracell™ or Energizer™ battery with a “use date” at least 4 years in
the future. Then, try your combination again. If your lock gives you three beeps and flashes
after the combination has been pressed, an incorrect code has been entered. In some cases,
this may also indicate a low battery.
7.
I’ve changed my battery and the safe is still not locking/unlocking.
If you are attempting to unlock the safe, rotate the handle counter-clockwise while you
enter your combination. Once you hear the two beeps wait for 2 seconds, and then rotate
clockwise to open. If you are attempting to lock the safe, turn the handle to the left until it
stops, then press and hold the handle to the left for 7 seconds before checking to see if it
locked.
8.
What do I do if I have forgotten the combination to my safe?
If you have an electronic lock and have forgotten your code, you will have to have your safe
drilled open by a locksmith, which could cost you over $500. To prevent this, please keep
your combination in a secure location– NOT inside your safe. WE DO NOT STORE YOUR
COMBINATION AT THE FACTORY. If you have a manual lock, we may have your combination
on file; however, we do not guarantee it is available, nor are we responsible for keeping the
information. If available, we can give the factory set combination to you with proof of
purchase and identification. If you have since changed your combination, a locksmith must
be called.
9.
My door seems loose when closed. Is there a way to tighten this?
Behind the doorframe on the left hand side of the door frame there are two adjustable tabs.
Tabs can be adjusted by bending in or out to adjust door play when locked. Please contact
tech support for instructions on how to adjust properly.
