1.
I can’t get the combination to work on my manual lock.
Review the opening procedure on page 13-14.
2.
I have a SecuRam electronic lock and my safe won’t lock.
The most common issue is low current from the battery. If your safe won’t lock, try
installing a new Duracell™ or Energizer™ 9 volt alkaline battery with “use date” at least 4
years in the future.
3.
Should I clean my door bolts?
Yes! With the door open and the handle rotated counter-clockwise to extend the door bolts,
wipe a very small amount of lubricating grease onto the moving door bolts around the door.
We recommend using Super Lube™ or a multi-purpose silicone grease with PTFE.
FREQUENTLY ASKED QUESTIONS
1.
Where is my serial number located?
For Rhino Safes, the serial number is located on the bottom back corner of the safe and on
the lower inside section of the door. For Bighorn and Kodiak Safes, the serial number is
located on the right side of the safe near the back top corner and on the lower inside
section of the door. Serial numbers are also recorded in the Owner’s Manual.
2.
How do I clean my safe?
See safe maintenance section on page 8.
3.
Is my safe pre-drilled for a dehumidifier?
Yes, depending on model, your safe may either be predrilled or have an internal power
outlet. If predrilled, you will see a small hole drilled in the steel in one of the lower corners
on the backside of the safe. You’ll need to back-drill through the fire lining and upholstery to
be able to feed the wire for your dehumidifier through the hole.
4.
My safe has external hinges. Are they more vulnerable to an attack than internal hinges?
No. In fact, external hinges are just as, if not more, secure. Your safe has door bolts on both
sides of the door to prevent the door from opening if the hinges are sawed off. Also, in a
fire, internal hinged safes are vulnerable to heat transfer as there is a large unprotected
area where the hinges are welded to the inside of the body. External hinges help provide
you the best fire and theft protection possible.
5.
Should I bolt my safe down?
Definitely! If you had the ability to get your safe into your house, a burglar will be able to
get it out. Bolting your safe down ensures the best possible protection for your valuables.
Also, safes are very top heavy and when unsecured can be a safety hazard. You must bolt
down your safe to validate your break-in warranty.
6.
How do I bolt my safe down?
Your safe has pre-drilled anchoring holes in the floor. (Refer to pages 4 &6)
7.
Can my electronic lock be hot-wired by a burglar to gain entry?
All U.L. Listed electronic locks are designed to block any attempts at hot-wiring, shorting,
and manipulation. The only way to open your lock is with the existing combination.
TROUBLESHOOTING GUIDE
15
