Limited Lifetime Warranty
Rhino Metals, Inc. offers to the original purchaser, a limited lifetime warranty,
covering defects in workmanship, material, damage by unlawful attempted or actual
break-in, and fire. This Warranty applies only to safes located in the United States,
purchased at an authorized Bighorn, Kodiak or Rhino Safe dealer, and that have been used
solely in residential applications. Commercial or industrial use applications carry a one year
warranty against defects in workmanship and materials.
In order to receive warranty support under this Warranty, Purchaser must provide
Rhino Metals, Inc. with (1) proof of purchase, (2) a written statement, (3) photographs of the
damaged safe and (4) a police or fire department report. Rhino Metals, Inc. will make the
decision to repair the safe in-home, at the factory, or replace the safe altogether. If possible,
the safe will be repaired locally. If the safe is to be repaired at the factory or replaced, Rhino
Metals, Inc. will, at its expense, have the safe opened, if required, and will pay for the freight
back to the factory. Purchaser must package and palletize the safe and make the safe
available for a curb
side pickup at their expense. The Warranty does not cover any costs for
removal or installation of the safe or its contents. Personal property in the safe is not covered
by the Warranty.
The obligation of Rhino Metals, Inc. under this Warranty is contingent upon proper
use, installation, and maintenance of the safe and shall not apply to safes or safe parts which
have been neglected, misused, or exposed to extreme or unusual environments. Failure to
bolt down the safe using factory pre-drilled holes voids this warranty. Any modifying or
tampering with the safe which alters or affects the safe’s use or operation voids the warranty.
Without limit, this Warranty specifically excludes any liability for defects or damage
caused or increased by the use of unauthorized parts. Upon purchase, the Purchaser must
promptly notify Rhino Metals, Inc. of any defects. The Purchaser’s remedies are solely limited
to replacing parts or repair and are at the discretion of Rhino Metals, Inc. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state.
Locks and electronic keypads carry a one year warranty for labor and parts. The
warranty does not cover forgotten or lost combinations, lost keys, dead or weak batteries, or
improper opening procedures. Lights and electrical components carry a one year warranty.
Paint or powder coat finish and interior are warranted for one year based on proper care and
environment.
This Warranty is given in place of all other warranties and assurances, whether
expressed or implied, including but not limited to matters of merchantability, quality, or fitness
for purpose. Rhino Metals, Inc. accepts no liability under any circumstances whatsoever, for
any incidental or consequential damage or loss suffered by anyone as a result of using or
being unable to use the safe.
This Warranty does not apply to the following: Bighorn Model 12ECC, Bighorn Model P-20 and Rhino
Ironworks Personal Safe Series. This warranty does not apply to models built before Sept. 1, 2016. For older model
exclusions, please refer to the owner’s manual that came with your product or contact Rhino Tech Support.
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