Troubleshooting
Troubleshooting
Winter care
Guidelines to help protect your water feature:
• If possible, bring your water feature indoors eg. garage or shed
• Drain the fountain of all water. If water freezes within the fountain,
this can cause damage.
• If your fountain is left outside and drained of all water, a Kelkay
easy
fountain
®
cover can be purchased to cover the entire
fountain however we cannot guarantee that it will protect your
fountain from winter damage.
Pumps
• Check the water is covering the pump by at least 5cm.
• Check the flow dial on the pump to ensure the correct “flow”
for the fountain is set.
• Check to see if it is running if it is then it is probably blocked.
• Clear the pipe and impeller from blockages.
• Check the fuse in the plug.
Lights/Transformers
• If the lights and the pump are not working it is likely the
transformer has failed. If the product is within the warranty
period and misuse has not occurred a replacement part
can be issued providing a proof of purchase is supplied.
Troubleshooting
AFTERSALES | helpline:
01405 864994
| email:
aftersales@kelkay.co.uk
| www.
kelkay
.com
Troubleshooting
• Flickering lights are caused by a build-up of
algae and lime scale on the connectors between the
transformer and the lights. This is not covered by the warranty.
Replacement parts can be purchased from Kelkay LTD.
• If the lights stop working they are available to purchase from
Kelkay LTD. Light bulbs are not covered under the warranty.
Leaks/Loss of Water
• Overfilled - make sure the water reservoir is not overfilled.
Remove water if necessary.
• Pump Flow Rate - check the pump and reduce the flow rate
if required.
• Level - ensure the fountain is completely level.
• Natural evaporation, weather elements and wildlife will also
affect the fountain water level on a daily basis. Top up your
fountain as required.
Main Body & Paintwork
• Do not confuse limescale residue with fading paint - this is not a
fault and in most cases the fountain needs cleaning.
• Paint peeling will occur if the fountain has been left outside in
the frost and will not be covered by the warranty.
• Parts broken off the main body while in use are usually caused
by bad weather conditions and not covered by the warranty.
AFTERSALES | helpline:
01405 864994
| email:
aftersales@kelkay.co.uk
| www.
kelkay
.com
44018 RHS Rosemoor User Guide.indd 8-9
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