Warranty conditions
Safety
The fountain or part is NOT covered
under warranty in the following cases:
• Swelling or blistering on the casing of the pump.
• Pump smells of a burning residue.
• Discolouring that looks like rust.
• If the pump has a visible algae or limescale build up.
• Any damage to the plug or moulded inserts.
If any of the above is noticeable the pump will more than likely
not have been maintained correctly. The warranty is void. Do not
dispose of the pump in the case of further inspection requested from
Kelkay LTD. A new pump can be purchased from Kelkay LTD.
• The transformer has a visible build up of dirt and/or debris.
If any of the above is noticeable the warranty is void. Do not dispose
of the transformer in the case of further inspection requested from
Kelkay LTD.
• Products damaged by misuse or severe weather conditions.
• Products that have formed cracks / leaks not reported within
28 days from purchase.
• Paint and/or surface damage/discolouration due to limescale.
AFTERSALES | helpline:
01405 864994
| email:
aftersales@kelkay.co.uk
| www.
kelkay
.com
Warranty conditions
Safety
Establish if the product is under warranty
• Please be aware Kelkay will ask for proof of purchase.
• If proof of purchase is not available or the product is out of
the warranty period, a replacement part can be purchased.
• If it has a crack or leak and has been reported within 28 days
from purchase it is under warranty and should be returned
complete with electrics and accessories in the original packaging.
• If the paint on the fountain has peeled during normal use and
the winter care procedure has been followed, it is under warranty.
• If the fountain has been delivered damaged it must be reported
straight away for this to be covered by the warranty.
• If the proof of purchase shows the product was bought within
1 year, a free of charge replacement part can be supplied.
• Please be aware Kelkay will ask for proof of purchase.
• Contact Kelkay by phone or email
• You will be required to provide the following information:
- Your contact details - name, address, contact number, email.
- Replacement part detail or part number required.
• If proof of purchase is not available or the product is out of
the warranty period, a replacement part can be purchased.
AFTERSALES | helpline:
01405 864994
| email:
aftersales@kelkay.co.uk
| www.
kelkay
.com
44018 RHS Rosemoor User Guide.indd 10-11
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