GTR207 Installation Manual:
Rev 1b
29
Troubleshooting:
Ensure power is off before any modifications are made
Problems
Possible Reasons
Solutions
The gate cannot open
or close normally, and
LED does not light.
1.The power is off.
2.Fuse is blown.
3.Control PCB is damaged
1.Switch on the power supply.
2. Licensed electrician Check the fuse (F1)
and replace if necessary.
3.Contact Richmond Wheel & Castor Co for
replacement PCB
Remote control doesn’t
work.
1. Remote control battery is flat.
2. Remote control is not paired correctly.
1.Check LED lights up when button is
pressed. If not, change the remote-control
battery (A27 battery required)
2. Repeat pairing procedure
The gate opens but
cannot close.
1. Photocell beam is interrupted.
2. Stall force is set too low
3. Photocell settings not correct.
4. Photocell not mounted correctly.
1. Check and remove any obstructions.
2. Increase stall force VR3 potentiometer.
3. If photocell is not connected, ensure the
jumper wire is between 5 and 6 on the J1
terminal, and dip switch 6 is set to ON. If
photocell is connected, remove jumper 5 and
6 and ensure the wiring is correct and dip
switch 6 is set to OFF (N.C.).
4. Make sure photocell beams are correctly
positioned.
Gate does not move
when button is
pressed, but motor
makes a noise.
1. Gate is out of alignment.
1. Connect in manual mode and check if it
can be opened by hand. If cannot be easily
opened, re-set up.
2. Contact Richmond Wheel & Castor Co for
replacement PCB.
Gate does not stop at
the limit switch when
opening/closing.
1.The gate direction is incorrect.
2. The limit switch is positioned incorrectly
3.The limit switch is damaged
1. Turn Dip switch 5 from ON or OFF (de-
pending on its current setting)
2. refer to Pages 16-17.
3. Check wiring for any damage. Contact
Richmond Wheel & Castor for a new limit
switch if required.
Current leakage switch
tripped.
1. Short circuit in the power supply line.
1. Licensed electrician to check wiring.
Remote control
working distance is
too short.
1.Signal is blocked or too much
interference.
1. Connect external receiver
antenna 1.5 meters above ground.
2. check remote control battery
Gate does not fully
open or close
1. Motor output force is too low.
2. Stall force is too low.
3. Gate meets obstacle.
1. Increase VR2 potentiometer.
2. Increase VR3 potentiometer.
3. Remove the obstacle.
For support or assistance with troubleshooting, visit
richmondau.com/gate-motor-support/
Or ring your local Richmond Wheel & Castor Branch
AU:
1300 474 246
NZ:
0800 61 71 81
International:
+613 9551 2233
