20 June 2005
SERVICE CALL CONDITIONS
4-1
Trouble-
shooting
4. TROUBLESHOOTING
4.1 SERVICE CALL CONDITIONS
4.1.1 SUMMARY
There are 4 levels of service call conditions.
Level Definition
Reset
Procedure
A
To prevent damage to the machine, the main
machine cannot be operated until the SC has
been reset by a service representative (see the
note below).
Enter SP mode, and then turn
the main power switch off and
on.
B
SCs that disable only the features that use the
defective item. Although these SCs are not
shown to the user under normal conditions,
they are displayed on the operation panel only
when the defective feature is selected.
Turn the operation switch or
main switch off and on.
C
The SC history is updated. The machine can be
operated as usual.
The SC will not be displayed.
Only the SC history is updated.
D
Turning the main switch off then on resets SCs
displayed on the operation panel. These are re-
displayed if the error occurs again.
Turn the operation switch off
and on.
When a Level “D” SC code occurs
When a Level D SC occurs, a screen opens on the operation panel to tell the
operator:
•
An error occurred
•
The job in progress will be erased
•
The machine will reboot automatically after approximately 30 seconds.
The operator can wait until the machine reboots automatically or touch “Reset” on
the screen to reset the machine immediately and go back to the copy screen.
If the operator does not touch “Reset”
The next message tells the operator that the machine will reset automatically and
that the previous job was lost and must be started again. After reading the
message, the operator touches “Confirm” on the screen. The next screen shows
the number and title of the SC code, and stops until the operator turns the machine
off and on.
If the operator touches “Reset”
If the operator touches "Reset" to bypass the 30-second interval for the machine to
reboot, the machine reboots immediately and the operation panel displays the copy
screen.
Important
•
Do not try to use the operation panel during an automatic reboot.
•
If the Remote Service System is in use, the SC code is sent immediately to the
Service Center
