SERVICE CALL CONDITIONS
20 June 2005
4-24
An error occurred while an SD card
was used.
•
SD card not inserted correctly
•
SD card defective
•
Controller board defective
Note
: If you want to try to reformat the SC
card, use SD Formatter Ver 1.1.
Address book data error
Address book data on the hard
disk was detected as abnormal
when it was accessed from either
the operation panel or the
network. The address book data
cannot be read from the HDD or
SD card where it is stored, or the
data read from the media is
defective.
•
Software defective. Turn the machine
off/on. If this is not the solution for the
problem, then replace the controller
firmware.
•
HDD defective.
870 B
More Details
•
Do
SP5846 050
(UCS Settings – Initialize all Directory Info.) to reset all
address book data.
•
Reset the user information with
SP5832 006
(HDD Formatting– User
Information).
•
Replace the HDDs.
•
Boot the machine from the SD card.
HDD mail receive data error
872 B
•
The machine detected that the
HDD was not operating correctly
at power on.
•
The machine detected that the
HDD was not operating correctly
(could neither read nor write)
while processing incoming email
•
HDD defective
•
Machine was turned off while the HDD
was being accessed.
•
Do SP5832 007 to format the mail RX
data on the HDD.
HDD mail send data error
873 B
An error was detected on the HDD
immediately after the machine was
turned on, or power was turned off
while the machine used the HDD.
•
Do SP5832-007 (Format HDD – Mail TX
Data) to initialize the HDD.
•
Replace the HDD
Delete All error 1: HDD
874 D
A data error was detected for the
HDD/NVRAM after the Delete All
option was used.
Note
: The source of this error is the
Data Overwrite Security Unit B660
running from an SD card.
•
Turn the main switch off/on and try the
operation again.
•
Install the Data Overwrite Security Unit
again. For more, see section “1.
Installation”.
•
HDD defective
