Ricoh Aficio 2232C Technical Bulletin Download

Page: 12 / 12

echnical

ulletin

PAGE: 12/12

Updated: 30

December 2007:

Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

11. Others

Subject Symptom

RTB

Cause Solution Note

Meter charge
counter

An external meter charge
device counter mistakenly
increments twice

001
006

Engine
firmware

Install the latest engine
firmware (ver 1.09b or
later).
If not available, change
SP5-121 to "1: Paper
Exit".

Need Ver.
1.09B

Hard disk
initialization
and data loss

Hard disk initialization and
data loss after switching
the machine on

005
003a

System
firmware
(occurs with
version 1.12.2
or older)

Install the latest system
firmware (ver 1.14.1 or
later)

External
counter
counts up
incorrectly

B/W pages in the data sent
from the driver as a Color
job are not counted up by
the external counting
device when the device is
set to prohibit B/W prints.
Note: The mainframe
counters increment
correctly.

021 Printer

firmware

Install the latest printer
firmware (ver. 1.03.1 or
later)

Remote
service
system

Concorde captures the
Development Counter data
instead of the Page
Counter.

003c System

firmware

Install new system
firmware (ver. 1.20 or
later).

Total counter The value for the single

color counter is not
included in the value for
the printer total counter

003f System

firmware

Install new system
firmware (ver. 1.23 or
later).

Noise Booklet

finisher

040

Grounding
plate damaged
during
installation

Be careful during
installation.
Repair or replace the
grounding plate.

The machine
stalls

After multiple PCL forms
are sent to it

021b Printer

firmware

Install the latest printer
firmware (ver. 1.06 or
later)

Damaged
platen cover

A small area on the lower
front edge of the platen
cover sheet is damaged.

044

The sheet is
gradually worn
down because
the user always
touches it when
opening/closing
the cover.

Temporary: Cover the
damaged part with tape, or
turn the sheet around.
Permanent: Install the
modified platen cover
sheet

Modified
sheet: P/N
G3291371

Cannot go
to the Ready
state

B149
017

Incorrect type
of hard disk
installed.

Install the correct type of
hard disk.

Summary of Contents for Aficio 2232C

Page 1: ... Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Other This bulletin is a troubleshooting guide for symptoms that have occurred in the past all with known solutions For most items below there are related MBs and RTBs containing modification details and adjustment procedures Note This RTB is numbered 000 since the infor...

Page 2: ...ccess Code dialogue box remains displayed Near End messages for oil and waste toner are only displayed when the display language is English or Japanese Tray full not displayed Toner near end is displayed but there is toner in the cartridge Add paper to Tray1 2 shows even if there is paper in paper tray 1 2 Oil Near Full shown in Swedish instead of Oil Near End 5 SC 7 220 1 285 385 386 387 388 389 ...

Page 3: ...ommunication error Rx alarm cannot be disabled Fax unit cannot be detected 10 Network 11 Some workstations not displayed J C1 is not shown in the Mac chooser Address book data not updated MIB Document server DHCP Incorrect machine status displayed RCGate 11 Others 12 Meter charge counter Hard disk initialization and data loss after switching the machine on External counter counts up incorrectly Re...

Page 4: ...roller RAM access error Replace the controller board Separator line printed in wrong color Occurs in Magazine or Combine originals mode 003b System firmware Install the latest system firmware ver 1 19 or later Separator line printed in wrong color or missing Occurs in Magazine or Combine originals mode sent from Web Image Monitor or Desk Top Binder 016a WebDocBox firmware Install the latest WebDoc...

Page 5: ...bs are different and the 1st job is set for stapling under unsupported conditions e g only one sheet in the stack 001a Engine firmware Install the latest engine firmware ver 1 11 or later Jam in the duplex unit 024 Mylars not installed correctly Mylars not the correct shape Replace seven Mylars P N G3484682 See the RTB for the replacement procedure Jam in the fusing unit The operator makes high vo...

Page 6: ... ver 1 19 or later Tray full not displayed The Tray Full error message is not displayed when the destination output tray has reached capacity 013 Netfile firmware Install the latest Netfile firmware ver 1 02 or later Toner near end is displayed but there is toner in the cartridge When the machine was not used for a long time 029 Insufficient toner agitation Remove the toner cartridge from the mach...

Page 7: ...late can bend if a development unit K Y is not set correctly Do some steps before you turn on the main switch See RTB 027a for details If the SC occurs after you install a new dev unit check for toner scattering and make sure that the dev unit is pushed in fully 387 On machines that print primarily in B W mode total color to B W page ratio of 1 100 022 Small amounts of color toner used during proc...

Page 8: ...color toner used during process control and power on are not replenished Adjust SP 3 125 003 and 3 125 005 471 After a jam is removed 043 When the user opens the vertical transport unit to clear a jam the guide Mylar at the entrance of the transfer unit slips under the cover Replace the guide Mylar at the entrance of the transfer unit with P N B1803908 503 Stack does not move smoothly from left to...

Page 9: ...ct Symptom RTB Cause Solution Note Slow printing Printing slows when jobs of more than 1Mb are sent through a Windows 2000 Standard TCP IP port Raw protocol only 014 NIB firmware Install new NIB firmware ver 4 13 or later Excel cell shading not printed Cell shading specified using the pattern settings is not printed when using Excel for Win2K XP 021 Printer firmware Install the latest printer firm...

Page 10: ... set to 0 8 or higher OR to a negative value 020a Scanner IPU firmware Install the latest scanner IPU firmware ver 1 11 03 or later 8 E mail Subject Symptom RTB Cause Solution Note E mail received in an SC condition The machine accepts an incoming email while in an SC error condition but the bit switch setting does not allow this 018 FCU firmware Install new FCU firmware ver 07 00 00 or later LDAP...

Page 11: ...r MIB Wording error in information from MIB 003f System firmware Install the latest system firmware ver 1 23 or later Document server A blank screen on the PC if the operator tries to download JPEG or TIFF files from the Document Server Occurs when Web Image Monitor is used with Internet Explorer 6 0 with SP1 013a Netfile firmware Install the latest Netfile firmware ver 1 03 or later DHCP If a hos...

Page 12: ...printer firmware ver 1 03 1 or later Remote service system Concorde captures the Development Counter data instead of the Page Counter 003c System firmware Install new system firmware ver 1 20 or later Total counter The value for the single color counter is not included in the value for the printer total counter 003f System firmware Install new system firmware ver 1 23 or later Noise Booklet finish...

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