S
OLVING
PROBLEMS
6.
2
Troubleshooting Checklist
If the printer is not working properly, perform the series of
checks in the list below. If the printer fails to adequately pass a
checklist item, follow the corresponding troubleshooting
suggestions.
Check
Solution
Print a demo page to verify
that the printer is feeding
paper correctly. See
page 2.15.
• If a demo page does not print, check the paper supply in
the paper tray.
• If the paper jams in the printer, go to “Clearing Paper
Jams” on page 6.8.
Check the demo page to see
if it is printed correctly.
If there is a print quality problem, go to “Solving Print
Quality Problems” on page 6.16.
Print a short document
from a software application
to verify that the computer
and printer are connected
and are communicating
correctly.
• If the page does not print, check the cable connection
between the printer and the computer.
• Check the print queue or print spooler to see if the
printer has been paused.
• Check the software application to ensure that you are
using the proper printer driver and communication port.
If the page is interrupted during printing, go to “Solving
General Printing Problems” on page 6.3.
If completing the checklist
does not resolve the printer
problem, check the
following troubleshooting
sections.
• “Solving General Printing Problems” on page 6.3.
• “Troubleshooting Error Messages” on page 6.21.
• “Common Windows Problems” on page 6.22.
Summary of Contents for Aficio BP20N
Page 53: ...2 34 SETTING UP YOUR PRINTER MEMO ...
Page 111: ...PRINTING TASKS 4 34 MEMO ...
Page 151: ...PRINTING FROM DOS APPLICATIONS A 10 MEMO ...
Page 160: ...C This chapter includes Printer Specifications Paper Specifications SPECIFICATIONS ...
Page 172: ...GB G144 8650 BP20N BP20 User s Guide ...
Page 200: ...Page 2 14 System Administration Guide Print Driver Installation for Networked Printers ...
Page 238: ...Page 5 10 System Administration Guide Administration Tools DSm520pf AC122 AC205 ...
Page 246: ...Page 6 8 System Administration Guide Administration Tools BP20N ...
Page 249: ...xxxx xxxx ...