Using the Debug Log
SM 5-31
D009/D011/D012/D013/D091/D092
Service
Ta
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Retrieving the Debug Log from the HDD
1. Insert the SD card into service slot of the copier.
2. Enter the SP mode and execute SP5857 009 (Copy HDD to SD Card (Latest 4 MB) to
write the debugging data to the SD card.
The SD card can hold up to 4MB of data. If the debugging data is larger than
4MB, you can switch to another SD card.
3. Use a card reader to copy the file and send it for analysis to your local Ricoh
representative by email, or just send the SD card by mail.
Recording Errors Manually
Since only SC errors and jams are recorded to the debug log automatically, for any other
errors that occur while the customer engineer is not on site, please instruct customers to
perform the following immediately after occurrence to save the debug data. Such problems
would include a controller or panel freeze.
In order to use this feature, the customer engineer must have previously switched
on the Save Debug Feature (SP5857-001) and selected the hard disk as the save
destination (SP5857-002).
1. When the error occurs, on the operation panel, press
(Clear Modes).
2. On the control panel, enter "01" then hold down
for at least 3 sec. until the machine
beeps then release. This saves the debug log to the hard disk for later retrieval with an
SD card by the service representatives.
3. Switch the machine off and on to resume operation.
The debug information for the error is saved on the hard disk so the service
representatives can retrieve it on their next visit by copying it from the HDD to an SD
card.
Summary of Contents for Aficio MP 4000
Page 1: ...D009 D011 D012 D013 D091 D092 SERVICE MANUAL 003315MIU ...
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Page 3: ...D009 D011 D012 D013 D091 D092 SERVICE MANUAL ...
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Page 5: ...D009 D011 D012 D013 D091 D092 SERVICE MANUAL 003315MIU ...
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Page 33: ...PRODUCT INFORMATION REVISION HISTORY Page Date Added Updated New None ...
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Page 43: ...Overview SM 1 9 D009 D011 D012 D013 D091 D092 Product Information 1 4 3 DRIVE LAYOUT ...
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Page 165: ...PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None ...
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Page 300: ...Self Diagnostic Mode D009 D011 D012 D013 D091 D092 5 24 SM 5 7 2 SELF DIAGNOSTIC TEST FLOW ...
Page 309: ...TROUBLESHOOTING REVISION HISTORY Page Date Added Updated New None ...
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Page 319: ...ENERGY SAVING REVISION HISTORY Page Date Added Updated New None ...
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Page 329: ...D009 D011 D012 D013 D091 D092 SERVICE MANUAL APPENDICES ...
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Page 335: ...APPENDIX GENERAL SPECIFICATIONS REVISION HISTORY Page Date Added Updated New None ...
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Page 355: ...APPENDIX PM TABLES REVISION HISTORY Page Date Added Updated New None ...
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Page 729: ...AUTO REVERSE DOCUMENT FEEDER DF3010 B802 REVISION HISTORY Page Date Added Updated New None ...
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Page 736: ...Covers and Tray B802 2 SM 4 Pivot cover A x 1 5 Original tray B x 1 x 1 x 2 ...
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Page 790: ...Fold Unit B804 B805 18 SM ...
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Page 1069: ...PAPER FEED UNIT PB3040 D351 REVISION HISTORY Page Date Added Updated New None ...
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Page 1091: ...LCIT PB3050 D352 REVISION HISTORY Page Date Added Updated New None ...
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Page 1117: ...1200 SHEET LCIT RT3000 D353 REVISION HISTORY Page Date Added Updated New None ...
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Page 1183: ...BRIDGE UNIT BU3030 D386 REVISION HISTORY Page Date Added Updated New None ...
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Page 1199: ...1 BIN TRAY BN3040 D389 REVISION HISTORY Page Date Added Updated New None ...
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