28 August, 2000
ERROR CODES
7-7
Trouble-
shooting
Code
Meaning
Suggested Cause/Action
4-00
One page took longer than
8 minutes to transmit
•
Check for a bad line.
•
Try the communication at a lower resolution, or
without halftone.
•
Replace the FCU.
4-01
Line current was cut
•
Check the line connector.
•
Check the connection between FCU and NCU.
•
Check for line problems.
•
Replace the FCU or the NCU.
4-02
The other end cut the
received page, as it was
longer than the maximum
limit.
•
Split the page into smaller pieces, or ask the
other end to change their maximum receive
length setting, then resend pages.
4-10
Communication failed
because of ID Code
mismatch (Closed
Network) or Tel. No./CSI
mismatch (Protection
against Wrong
Connections)
•
Get the ID Codes the same and/or the CSIs
programmed correctly, then resend.
•
The machine at the other end may be
defective.
5-00
Data reconstruction not
possible
•
Replace the FCU.
5-10
DCR timer expired
•
Replace the FCU.
5-20
Storage impossible
because of a lack of
memory
•
Temporary memory shortage.
•
Test the SAF memory.
•
Replace the FCU or optional EXSAF
5-21
Memory overflow
5-22
Mode table overflow after
the second page of a
scanned document
•
Wait for the messages which are currently in
the memory to be sent or delete some files
from memory.
5-23
Print data error when
printing a substitute rx or
confidential rx message
•
Test the SAF memory.
•
Ask the other end to resend the message.
•
Replace the FCU or IC memory card.
5-24
Memory overflow after the
second page of a scanned
document
•
Try using a lower resolution setting.
•
Wait for the messages which are currently in
the memory to be sent or delete some files
from memory.
5-25
SAF file access error
•
Replace the FCU, EXSAF, or the hard disk.
5-30
Mode table for the first
page to be printed was not
effective
•
Replace the FCU, EXSAF or the hard disk.
6-01
G3 ECM - no V.21 signal
was received
•
Try adjusting the rx cable equalizer.
•
Replace the FCU or NCU.
6-02
G3 ECM - EOR was
received
6-03
G3 ECM - non-standard
V.21 code received
•
The other terminal may be defective.