Ricoh SP 110Q, User Manual

Page 1: ...be sure to read Safety Information before using the machine Appendix Troubleshooting Maintaining the Machine Configuring the Machine Using Smart Organizing Monitor Printing Documents Loading Paper Guide to the Machine User Guide ...

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Page 3: ... the Machine Guide to Components 9 Exterior 9 Interior 10 Installing the Driver and Software 11 Quick Install 11 Installing the Printer Driver 11 Upgrading or Deleting the Printer Driver 11 What is Smart Organizing Monitor 14 2 Loading Paper Supported Paper 15 Non Recommended Paper Types 16 Print Area 17 Loading Paper 18 Specifying Paper Type and Paper Size Using Smart Organizing Monitor 20 3 Prin...

Page 4: ...e Inside of the Machine 36 6 Troubleshooting Common Problems 37 Paper Feed Problems 38 Removing Printing Jams 39 Print Quality Problems 43 Checking the Condition of the Machine 43 Printer Problems 44 Print Positions Do Not Match Display Positions 45 Error and Status Messages Appear on the Smart Organizing Monitor 46 7 Appendix Notes About the Toner 49 Moving and Transporting the Machine 50 Disposa...

Page 5: ...gal advisor Disclaimer Contents of this manual are subject to change without prior notice To the maximum extent permitted by applicable laws in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine losses of the registered data or the use or non use of this product and operation manuals provided with it Make sure that you always copy or have ba...

Page 6: ... specific Read the information under the symbol that corresponds to the region of your machine mainly Europe and Asia If the label contains the following your machine is a region A model CODE XXXX 27 29 220 240V mainly North America If the label contains the following your machine is a region B model CODE XXXX 17 120V Dimensions in this manual are given in two units of measure metric and inch If y...

Page 7: ...health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For more detailed information on collection and recycling systems for this product please contact the shop where you purchased it your local dealer or sales service representatives All Other Users If you wish to discard this product please contact yo...

Page 8: ...it can immediately print again from this mode If no additional prints are required and a specified period of time passes the device switches to an energy saving mode In these modes the machine consumes less power watts If the machine is to print again it needs a little longer to return from an energy saving mode than from Ready mode For maximum energy savings we recommend that the default setting ...

Page 9: ...Important Safety Instructions Notes to Users in the State of California Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate 7 ...

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Page 11: ...umables or clear a paper jam 2 Input Tray This tray can hold up to 50 sheets of plain paper 3 Power Indicator This indicator lights up blue when the machine is turned on It flashes when a print job is received and while printing is in progress 4 Start key Press this key to resume printing if printing stops due to paper running out or a paper settings error You can also press this key to print a te...

Page 12: ...s cover to pull out the output tray before printing 10 USB Port Use this port to connect the machine to a computer using a USB cable 11 Input Tray Cover Set this cover up and pull out the paper source tray to load paper 12 Power Connector Connect the power cord to the machine here Insert the other end of the cable into a nearby wall outlet 13 Power Switch Use this switch to turn the power on or of...

Page 13: ... printer driver and Smart Organizing Monitor from the CD ROM 1 Close all applications except this manual 2 Insert the CD ROM into the CD ROM drive 3 Select a language for the interface and then click OK 4 From the CD ROM menu click USB Quick Install 5 Follow the instructions in the installation wizard Installing the Printer Driver 1 Close all applications except this manual 2 Insert the CD ROM int...

Page 14: ...nish 10 Click OK to close the printer properties window 11 Restart the computer Deleting the printer driver 1 On the Start menu click Devices and Printers Windows XP Windows Server 2003 2003 R2 On the Start menu select Printers and Faxes Windows Vista Windows Server 2008 On the Start menu select Control Panel and then click Printers in Hardware and Sound category Windows 8 Windows Server 2012 Clic...

Page 15: ...er Settings button if it is displayed 7 Click Remove 8 Select Remove driver and driver package and then click OK 9 Click Yes 10 Click Delete 11 Click OK 12 Click Close to close the print server properties window Installing the Driver and Software 13 ...

Page 16: ...s available on this machine Print test and configuration pages Prints List Report to check the list of settings for this machine and other information Modify the system settings Use to change custom paper size settings and other settings on this machine Modify the printer settings Use to change this machine s print settings such as Auto Continue and I O Time Out For details about basic instruction...

Page 17: ... 13 Foolscap 81 4 13 Folio Custom Paper Size The following paper sizes are supported as custom paper sizes Approximately 90 216 mm 3 6 8 5 inches in width Approximately 148 356 mm 5 8 14 inches in length Paper Type Plain Paper 65 99 g m2 17 26 lb Recycled Paper 75 90 g m2 20 24 lb Thin Paper 52 64 g m2 14 17 lb Thick Paper 100 130 g m2 26 6 34 lb Paper Capacity 50 sheets 70 g m2 19 lb 15 ...

Page 18: ...y when using paper printed on by other than a laser printer e g monochrome and color copiers ink jet printers etc Special paper such as thermal paper and carbon paper Paper weighing heavier or lighter than the limit Paper with windows holes perforations cutouts or embossing Adhesive label paper on which glue or base paper is exposed Paper with clips or staples When loading paper take care not to t...

Page 19: ...er driver CHZ904 2 3 3 1 4 4 1 Print area 2 Feed direction 3 Approx 4 2 mm 0 2 inches 4 Approx 4 2 mm 0 2 inches The print area may vary depending on the paper size and printer driver settings To adjust the print position specify Registration on the System tab in Smart Organizing Monitor Print Area 17 ...

Page 20: ...er When printing a document specify the paper size and type in the printer driver so that the settings configured when paper is loaded can be used for printing 1 Open the input tray cover and pull out the tray 1 2 CXP044 2 After pulling out the tray tilt it back and forth and then attach the end of the input tray to the machine 1 2 CXP004 2 Loading Paper 18 ...

Page 21: ... the paper support wire CXP045 4 Fan the paper before loading it in the tray CBK254 5 Slide the paper guide on both sides outward and then load the paper print side up until it stops 1 1 2 CXP005 Loading Paper 19 ...

Page 22: ...e may vary depending on the operating system you are using Specifying the paper type and paper size 1 On the Start menu click All Programs 2 Click Smart Organizing Monitor for SP xxx Series 3 Click Smart Organizing Monitor for SP xxx Series Status 4 If the machine you are using is not selected click Select Device and then select the machine s model 5 Click OK 6 On the Status tab click Change 7 Sel...

Page 23: ...Status 4 If the machine you are using is not selected click Select Device and then select the machine s model 5 Click OK 6 On the User Tool tab click Printer Configuration 7 On the System tab select mm or inch in the Measurement Unit list 8 In the Horizontal 90 to 216 mm box enter the width 9 In the Vertical 148 to 356 mm box enter the length 10 Click OK 11 Click Close Loading Paper 21 ...

Page 24: ...2 Loading Paper 22 ...

Page 25: ...e any print settings if necessary The following print settings can be specified using the printer driver Printing multiple pages on a sheet Splitting a single page across multiple sheets Printing on both sides of sheets Not having blank pages printed Having prints sorted Saving printer driver settings as a file Recalling and deleting saved printer properties settings Printing on a custom size pape...

Page 26: ...ish it and then press the Start key to resume printing Printing on Both Sides of Sheets 1 After creating a document open the Printing Preferences dialog box in the document s native application 2 On the Setup tab in the Duplex list box select how you want to open the bound output 3 After making any additional settings click OK 4 Start printing The machine prints only the one sides of pages first a...

Page 27: ...ng has started 1 Double click the printer icon on the task tray of your computer 2 Select the print job you want to cancel click the Document menu and then click Cancel If you cancel a print job that has already been processed printing may continue for a few pages before being canceled It may take a while to cancel a large print job Canceling a print job while printing 1 Press the Job Reset key Ba...

Page 28: ... small for the print job the printed image will be cropped 1 If the error message is displayed on Smart Organizing Monitor press the Start key If the error message appears again check whether the specified paper size matches the size of the paper in the paper tray Resetting the Print Job 1 If the error message is displayed on Smart Organizing Monitor press the Job Reset key Preventing Paper Mismat...

Page 29: ...1 check that the paper size setting specified in the printer driver matches the size of paper you are using Smart Organizing Monitor On the Status tab click Change If Sub Paper Size is enabled the machine treats A4 and Letter size paper as being equivalent and will not report a paper size mismatch between them If a Paper Mismatch Occurs 27 ...

Page 30: ...3 Printing Documents 28 ...

Page 31: ...r Checking the Status Information CXP111 1 2 3 4 1 Image area Displays the status of this machine with an icon 2 Status area Paper Size Displays the paper size configured on the machine Paper Type Displays the paper type configured on the machine Toner The remaining toner level is displayed in ten levels Counter Displays the number of pages that have been printed by the machine 29 ...

Page 32: ...ze to A4 or Letter When printing other reports set the paper size to A4 Letter F GL Foolscap Folio or Legal 1 On the Start menu click All Programs 2 Click Smart Organizing Monitor for SP xxx Series 3 Click Smart Organizing Monitor for SP xxx Series Status 4 If the machine you are using is not selected click Select Device and then select the machine s model 5 Click OK 6 On the User Tool tab select ...

Page 33: ...verview of the machine settings that can be modified using Smart Organizing Monitor For more information on each setting item see the Smart Organizing Monitor Help System tab Register custom paper sizes Adjust the printing position or density to improve the printing quality when printed results are not satisfactory Enable or disable Energy Saver Mode and specify the amount of time that will elapse...

Page 34: ... modify power management settings on your computer in advance so that the computer will not enter standby or sleep mode when during a firmware update Download the firmware from the manufacturer s Web site To update the firmware use the Smart Organizing Monitor from Windows 1 On the Start menu click All Programs 2 Click Smart Organizing Monitor for SP xxx Series 3 Click Smart Organizing Monitor for...

Page 35: ...urer The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products 1 Open the maintenance cover 2 Hold the grips of the print cartridge and then pull it out of the machine CXP007 3 Take the new print cartridge out of the box and then take it out of the bag 4 Hold the print cartrid...

Page 36: ...5 Hold the grips of the print cartridge and then insert it into the machine until it stops CXP008 6 Close the maintenance cover 5 Maintaining the Machine 34 ...

Page 37: ... dry wipe the area and allow it to dry To avoid deformation discoloration or cracking do not use volatile chemicals such as benzine and thinner or spray insecticide on the machine If there is dust or grime inside the machine wipe with a clean dry cloth You must disconnect the plug from the wall outlet at least once a year Clean away any dust and grime from the plug and outlet before reconnecting A...

Page 38: ...the machine CXP007 3 Use a cloth to wipe the inside of the machine toward and away from yourself CXP032 Wipe carefully so as not to touch any protrusions inside the machine 4 Hold the grips of the print cartridge and then insert it into the machine until it stops CXP008 5 Close the maintenance cover 5 Maintaining the Machine 36 ...

Page 39: ...er plug is firmly inserted into the wall outlet Make sure that the wall outlet is not defective by connecting another working device Pages are not printed The USB cable is not connected correctly Reconnect the USB cable Strange noise is heard The consumable is not properly installed Confirm that the consumable is properly installed If any of these problems persist turn off the power pull out the p...

Page 40: ...ust the paper guides to remove the gaps Avoid printing on both sides of paper when printing images that contain large areas of solid color which consume a lot of toner Use supported types of paper See page 15 Supported Paper Load paper only as high as the upper limit markings on the paper guide Multiple sheets of paper are fed at one time Fan the paper well before loading Also make sure that the e...

Page 41: ...ically If this fails remove it manually Jammed paper may be covered in toner Be careful not to get toner on your hands or clothes Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can smudge Make test prints until smudges no longer appear Do not forcefully remove jammed paper as it may tear Torn pieces remaining inside the machine will cause further jams a...

Page 42: ...gh wait for it to cool before checking for jammed paper After removing the paper be sure to return the fusing pressure release lever to its original position Be sure not to print with the fusing pressure release lever down 1 Pull out the jammed paper carefully CXP010 If you cannot find the misfed paper look inside the machine 2 Open the maintenance cover 6 Troubleshooting 40 ...

Page 43: ...t out of the machine CXP007 4 Push the Fusing Pressure Release Lever on the left down with your thumbs CXP014 5 Pull out the misfed paper by holding both sides of paper Be careful not to get toner dust on your hands or clothes CXP011 Paper Feed Problems 41 ...

Page 44: ...remove the jammed paper from the output tray side CXP013 7 Hold the grips of the print cartridge and then insert it into the machine until it stops CXP008 8 Push the Fusing Pressure Release Lever on the left up with your thumbs 9 Close the maintenance cover 6 Troubleshooting 42 ...

Page 45: ... machine See page 15 Supported Paper The paper type setting is incorrect Make sure that the paper type setting of the printer driver matches the type of paper loaded See page 15 Supported Paper A non genuine print cartridges is being used Non genuine print cartridges reduce print quality and can cause malfunctions Use genuine print cartridges only See page 51 Consumables An old print cartridges is...

Page 46: ...e depends on data volume High volume data such as graphics heavy documents take longer to process Wait for a while To speed up printing reduce the printing resolution using the printer driver The whole printout is blurred Paper is damp Use paper that has been stored properly See page 15 Supported Paper If you enable Toner Save printing is generally less dense Condensation may have collected If rap...

Page 47: ... cause may be one of the following Possible Cause Solution Page layout settings are not configured properly Check that the page layout settings are properly configured in the application The paper size setting does not match the paper loaded Check whether the paper size specified on the printer driver matches that of the loaded paper Printer Problems 45 ...

Page 48: ... page 38 Paper Feed Problems Paper Size Mismatch The paper size specified on the machine and the size specified in the printer driver do not match For details about specifying the paper size setting on the machine see page 18 Loading Paper For details about changing the paper size setting in the printer driver see the printer driver Help If Auto Continue is set to 0 sec no error message appears Pa...

Page 49: ...low The data is too large or complex to print Select 600 x 600 dpi in Resolution to reduce the size of data For details see the printer driver Help Print Cartridge Not Detected The print cartridge has not been installed Reinstall the print cartridge See page 33 Replacing the Print Cartridge Error and Status Messages Appear on the Smart Organizing Monitor 47 ...

Page 50: ...6 Troubleshooting 48 ...

Page 51: ...out the Toner Proper operation cannot be guaranteed if any third party toner is used Depending on printing conditions there are cases where the printer cannot print the number of sheets indicated in the specifications 49 ...

Page 52: ...to check the following points The power switch is turned off The power cord is unplugged from the wall outlet All other cables are unplugged from the machine 2 Lift the machine using the inset grips on both sides of the machine and then move it horizontally to the place where you want to use it To move the machine over a long distance pack it well Take care not to tip or tilt the machine during tr...

Page 53: ...dge replacement we recommend you purchase and store extra print cartridges The actual number of printable pages varies depending on the image volume and density number of pages printed at a time paper type and paper size used and environmental conditions such as temperature and humidity Print cartridges may need to be changed sooner than indicated above due to deterioration over the period of use ...

Page 54: ...6K 197 273 mm 16K 195 270 mm 16K 184 260 mm 8 13 F GL 81 2 13 FS 81 4 13 Folio Custom Paper Size The following paper sizes are supported as custom paper sizes Approximately 90 216 mm 3 6 8 5 inches in width Approximately 148 356 mm 5 8 14 inches in length Paper type Plain Paper 65 99 g m2 17 26 lb Recycled Paper 75 90 g m2 20 24 lb Thin Paper 52 64 g m2 14 17 lb Thick Paper 100 130 g m2 26 6 34 lb...

Page 55: ...consumables Approximately 6 7 kg 14 8 lb or less Printer Function Specifications Printing speed 16 pages per minute A4 Letter Resolution 600 600 dpi maximum 1200 600 dpi First print speed 6 seconds or less From the start of paper feed action to the completion of paper delivery 13 seconds or less From the completion of data processing to the completion of paper delivery Interface USB 2 0 Printer la...

Page 56: ...mate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Microsoft Windows Vista Enterprise The product names of Windows 7 are as follows Microsoft Windows 7 Home Premium Microsoft Windows 7 Professional Microsoft Windows 7 Ultimate Microsoft Windows 7 Enterprise The product names of Windows 8 are as follows Microsoft Windows 8 Microsoft Windows...

Page 57: ... Foundation Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The product names of Windows Server 2012 are as follows Microsoft Windows Server 2012 Foundation Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2012 Standard Microsoft product screen shots reprinted with permission from Microsoft Corporation Trademarks 55 ...

Page 58: ...7 Appendix 56 ...

Page 59: ...3 Loading paper 18 M Machine settings 31 Models 4 Moving 50 N Non recommended paper 16 Notes 49 P Paper feed problems 38 Paper jam 39 40 Paper mismatch 26 Paper Mismatch 26 Print area 17 Print cartridge 33 51 Print quality problems 43 Printer function 53 Printer problems 44 Q Quick install 11 R Replace 33 S Smart Organizing Monitor 14 Software 11 Specifications 52 53 Specifying the paper type and ...

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