Ricoh SP 230DNw, Service Manual

Page 1: ...idential Read this manual thoroughly before maintenance work Keep this manual in a convenient place for quick and easy reference at all times August 2017 SM PRN117 84UH Ver 1 SERVICE MANUAL SP 230DNw MODEL ...

Page 2: ...trademark of Google Inc Mopria and the Mopria Logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs Software Trademarks FlashFX is a registered trademark of Datalight In...

Page 3: ...1998 PACIFIC SOFTWORKS INC ALL RIGHTS RESERVED 2008 Devicescape Software Inc All rights reserved This product includes the KASAGO TCP IP software developed by ZUKEN ELMIC Inc Copyright 1989 2014 Datalight Inc All Rights Reserved FlashFX Copyright 1998 2014 Datalight Inc U S Patent Office 5 860 082 6 260 156 ...

Page 4: ...sage 2 19 4 TROUBLESHOOTING 2 24 4 1 Error Cause and Remedy 2 24 4 2 Troubleshooting for Paper Feeding Problems 2 40 4 2 1 No paper feeding from paper tray 2 40 4 2 2 No paper feeding from manual feed slot 2 41 4 2 3 Multiple sheets of paper are fed 2 41 4 2 4 Paper becomes wrinkled 2 42 4 2 5 Paper is fed at an angle 2 42 4 2 6 Paper curls 2 43 4 2 7 Unable to perform 2 sided printing 2 43 4 2 8 ...

Page 5: ...66 4 9 1 Laser unit failure 2 66 4 10 Troubleshooting for PCB Problems 2 67 4 10 1 Main PCB failure 2 67 4 10 2 Full memory 2 67 4 11 Troubleshooting for Other Problems 2 68 4 11 1 Cannot make print 2 68 4 11 2 Cannot update firmware 2 69 4 11 3 Paper Low message does not disappear 2 69 4 11 4 Message indicating that the report is full does not disappear 2 70 4 11 5 Paper tray cannot be recognized...

Page 6: ... REPLACE THE MAIN PCB ASSY 4 1 1 1 Setting by Spec Setting Serial Number and Entering Adjusted Value of Laser Unit 4 2 1 2 Installing Firmware 4 5 1 2 1 Checking firmware version 4 5 1 2 2 Installing firmware 4 6 1 3 Resetting to Factory Shipping State 4 7 2 IF YOU REPLACE THE LOW VOLTAGE POWER SUPPLY PCB ASSY 4 8 2 1 Reset Irregular Power Supply Detection Counter of the Low voltage Power Supply P...

Page 7: ...inting Function code 69 5 21 1 3 12 Print frame pattern duplex printing Function code 70 5 22 1 3 13 Print test pattern Function code 71 5 23 1 3 14 Setting by spec Function code 74 5 26 1 3 15 Print maintenance information Function code 77 5 27 1 3 16 Check fan operation Function code 78 5 29 1 3 17 Display machine log information Function code 80 5 30 1 3 18 Display machine error code Function c...

Page 8: ...r or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality Prohibition icons indicate actions that must not be performed Electrical Hazard icons alert you to possible electrical Shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you not to touch prod...

Page 9: ...e AC power outlet as well as Ethernet RJ 45 cables Network models only from the product DO NOT push objects of any kind into this product through slots or openings in the product as they may touch dangerous voltage points or short out parts DO NOT handle the plug with wet hands DO NOT use this product during an electrical storm Always make sure the plug is fully inserted DO NOT use the product or ...

Page 10: ...DO NOT use the product if the power cord is frayed or damaged Doing so may cause an electrical shock or fire Ricoh strongly recommends that you DO NOT use any type of extension cord DO NOT drop any metallic hardware or any type of liquid on the power plug of the product It may cause an electrical shock or a fire DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire I...

Page 11: ... of the laser unit ACHTUNG Im Falle von Störungen der Lasereinheit muß diese ersetzt werden Das Gehäuse der Lasereinheit darf nicht geöffnet werden da sonst Laserstrahlen austreten können HOT SURFACE Immediately after using the product some internal parts of the product will be extremely hot Wait at least 10 minutes for the product to cool down before you touch the internal parts of the product Lo...

Page 12: ...driver or other reflective object in the path of the laser beam Be sure to take off any personal accessories such as watches and rings before working on the machine A reflected beam though invisible can permanently damage the eyes Since the beam is invisible the following caution in print is attached on the laser unit ...

Page 13: ...3 4F 50 23 C 50 From Power OFF ON Less than 26 seconds at 73 4F 50 23 C 50 First print time From Ready mode Less than 8 5 seconds at 73 4F 23 C From Sleep mode Less than 17 5 seconds at 73 4F 23 C Printing speed A4 Letter Up to 30 32 ppm Quiet Mode Up to 13 13 ppm CPU 600 MHz Dimensions W x D x H Carton size 438 x 283 x 519 mm 17 2 x 11 1 x 20 4 Machine size 356 x 360 x 183 mm 14 0 x 14 2 x 7 2 We...

Page 14: ... CONNECTIVITY 3 SERVICE INFORMATION Wired network Network node type N A Wireless network Network node type NC 8800w Model All models Machine life 50 000 pages A4 LTR or 5 years Specifications are subject to change without notice ...

Page 15: ...g the machine and so on If you need to take voltage measurements with the power switched on take the greatest of care not to receive an electric shock 2 When connecting or disconnecting cable connectors make sure that you hold the connector body and not the cables 3 Static electricity charged in your body may damage electronic parts Before handling the PCBs touch a metal portion of the machine to ...

Page 16: ...s completed A certain interface or function could be set to invalid to serve the needs of customers Ask sales representative if this is the case before performing the check Warning DO NOT use any flammable spray or flammable solvent such as alcohol benzine or thinner in or around the machine Otherwise a fire or electric shock may result ...

Page 17: ...t including the toner cartridge is installed correctly Others 1 Condensation When the machine is moved from a cold place into a warm room condensation may occur inside the machine causing various problems as listed below Condensation on the surface of optical devices such as the lens reflecting mirror and protection glass etc may cause light print image If the exposure drum is cold the electrical ...

Page 18: ...fidential Cleaning Use a soft dry lint free cloth Warning DO NOT use any flammable spray or flammable solvent such as alcohol benzine or thinner to clean the machine DO NOT use these articles near the machine ...

Page 19: ...ation rear actuator Front side Registration front actuator Manual feed slot Paper dust cleaning roller Paper feed actuator Paper pick up roller Plate Duplex paper feed roller Pressure roller Duplex tray Heat roller Back cover Registration roller Separation roller Separation pad Eject Fuser cover actuator Eject roller 1 ...

Page 20: ...2 6 Confidential 2 2 Paper Feeding Fig 2 2 Eject to output tray Feed from manual feed slot Duplex path Eject to back side Back side Front side ...

Page 21: ... and pressure and feeds paper to the eject roller 1 Eject Fuser cover actuator Eject Fuser cover sensor Detect whether or not paper is ejected from the fuser unit In the case of the 2 sided printing detect the rear edge of paper and adjust the timing of the eject roller 2 switching Detects paper jam in the rear section of the machine Detects open fuser cover Eject roller 1 Feeds the paper ejected ...

Page 22: ...ensors and clutches Fig 2 3 T1 clutch New toner sensor PCB ASSY Registration clutch Registration rear sensor Registration front sensor Paper feed sensor PCB ASSY Eject sensor PCB ASSY Back cover duplex tray sensor Front cover sensor ...

Page 23: ...ermistor T1 paper feed sensor PCB T1 paper feed sensor Eject sensor Side thermistor sensor Low voltage power supply Heater PCB Fuser unit Front cover sensor High voltage Fan New toner sensor PCB Registration front rear power supply PCB sensor PCB Laser unit PCB Polygon motor Paper feed motor Registration clutch T1 clutch Laser unit ...

Page 24: ...ASSY Front cover ASSY Paper tray Side cover L T1 clutch Registration clutch Fan Laser unit Inner chute ASSY Outer chute ASSY Fuser unit Main shield plate Main PCB ASSY Motor drive sub ASSY Duplex tray Paper feed motor Fuser gear 64R 36R Eject sensor PCB ASSY New toner sensor PCB ASSY High voltage power supply PCB ASSY Fuser cover Toner cartridge Drum unit Top cover ASSY ...

Page 25: ...ock signal of the polygon motor for the laser unit first time 2 24 0800 0401 BD sensor failure second time 2 25 0900 Detected irregular power supply for more than 100 times 2 27 0402 0A01 0405 BD sensor failure first time 2 25 0A02 Detected a fan failure 2 27 0501 The center thermistor of the fuser unit has not reached the specified temperature within the specified time 2 26 0A03 0502 The center t...

Page 26: ...03 1400 2604 1500 2605 1701 2701 1801 2702 1802 2703 1803 2801 1808 2802 1901 2803 1A01 2804 1B01 2805 1C00 2806 1D01 2901 1D02 2902 1D03 2903 1D04 2904 1E01 2905 1E02 2906 1F00 2A01 1F02 2A02 2000 2A03 2001 2A04 2002 2A05 2003 2B01 2100 2B02 2101 2C01 2102 2C02 2103 2D01 2200 2E00 2201 2E01 2202 2E03 2203 2F01 2400 2F03 2401 3001 2402 3002 2403 3003 ...

Page 27: ...counter of the toner cartridge is reaching the upper limit in the continuous printing mode 2 29 3A00 A communication error occurred between the controller and engine in main PCB 2 28 4E01 Toner cartridge has reached the upper limit in the continuous printing mode 2 29 4000 Number of the drum unit rotations reaches the upper limit soon 2 28 4F01 The new toner sensor of the toner cartridge could not...

Page 28: ...as detected 2 33 5C02 6B01 5D02 6B02 5E00 6B03 6001 The front cover sensor detected that the front cover was open 2 30 6B04 6002 6B0A 6003 6C01 6004 The eject sensor detected that the fuser cover was open 2 30 6C02 6007 6C03 6101 The new toner sensor detected that no toner cartridge was set 2 30 6C04 6102 6D00 6103 6E00 6104 6F00 Detected that supply power is unstable less than 100 times 2 33 6106...

Page 29: ...01 8604 7702 8701 7800 After the first side is printed in 2 sided printing mode the registration front sensor does not detect paper pass after a set period of time 2 35 8702 7801 8703 7802 8708 7803 8709 7804 870A 7805 870B 7900 870C 7A01 870D 7A02 870E 7B01 870F 7B02 8801 7B03 8802 7B04 8808 7B05 8809 7C00 880A 7D00 8901 7E00 8902 7F00 8903 The back cover sensor detected the open state when 2 sid...

Page 30: ... there was no paper set in all trays when TrayAuto was selected for printing 2 38 9001 930A 9002 The size of paper loaded in the paper tray and the one specified from the driver are not same when paper is fed from the paper tray 2 36 9501 9003 9502 9004 9503 9005 9504 9006 9505 9102 9601 9103 9608 9104 9701 For 2 sided printing paper size setting of the printer driver that was not supported by 2 s...

Page 31: ...re print data exceeded the memory size for secure print data 2 39 9C01 C900 9C02 CA00 9C03 D100 9C06 D200 9C07 D800 9D02 D900 9D03 DA00 9D04 DB00 9D05 E000 An error occurred in the ROM check sum 2 39 A000 E001 A200 E002 A300 E100 Program error 2 39 A400 E400 A500 E500 An error occurred during access to the DRAM in the main PCB ASSY 2 39 A600 E600 Write error in the EEPROM of the main PCB ASSY 2 39...

Page 32: ...2 18 Confidential Error Codes Description Refer to Error Codes Description Refer to FA01 FB0A FA02 FB0B FA03 FB0C FB01 FB0D FB02 FB0E FB03 FB0F FB04 FC01 FB05 FC02 FB06 FC03 FB07 FC04 FB08 FC05 FB09 ...

Page 33: ...lectric discharge that may be caused by dirt on the corona wire of the drum unit was detected 6A00 2 33 Drum End Soon Number of the drum unit rotations reaches the upper limit soon 4000 2 28 Ignore Data Detected undecodable data during printing Received undecodable PS data 4 11 1 Jam 2 sided Pull out the 2 sided Tray at the back of the machine and remove the jammed paper After the first side is pr...

Page 34: ...en TrayAuto was selected for printing 9309 2 38 No Paper T1 Reload paper in Tray 1 When paper was fed from the paper tray the T1 paper feed sensor detected that no paper was in the paper tray 9302 2 37 When paper was fed from the paper tray the engine status detected that no paper was in the paper tray 4 2 1 No Toner Open the Front Cover then install Toner Cartridge The new toner sensor detected t...

Page 35: ...6 Print Unable 09 Turn the power off and then back on again Detected irregular power supply for more than 100 times 0900 2 27 Print Unable 0A Turn the power off and then back on again Detected a fan failure 0A02 2 27 Print Unable 0B Turn the power off and then back on again An error occurred in the high voltage power supply PCB ASSY while operating 0B01 2 28 An error occurred in the high voltage p...

Page 36: ...printing mode 4D01 2 29 Open the Front Cover replace Toner Cartridge Dot count or develop roller counter of the toner cartridge has reached the upper limit in the toner stop mode 4C01 2 29 Self Diagnostic Turn the power off then on again Leave the machine for 15 min Some fuser unit errors occurred at power ON or upon recovery from sleep mode 6901 2 32 Will Automatically Restart within 15 minutes A...

Page 37: ... specified from the driver are not same when paper is fed from the paper tray 9002 2 36 Toner Ended Open the Front Cover replace Toner Cartridge Toner cartridge has reached the upper limit in the continuous printing mode 4E01 2 29 Toner Low Dot counter of the toner cartridge or develop roller counter reaches the upper limit soon 4B01 2 29 2 sided Disabled Close the Back Cover of the machine The ba...

Page 38: ...SY Step Cause Remedy 1 Connection failure of the paper feed motor flat cable Reconnect the paper feed motor flat cable 2 Connection failure of the low voltage power supply PCB harness Reconnect the low voltage power supply PCB harness 3 Paper feed motor flat cable failure Replace the paper feed motor flat cable 4 Damaged parts in main drive Replace the frame L unit 5 Damaged fuser unit Replace the...

Page 39: ...nsation Leave the front and back cover open for at least 30 minutes when the power is ON Close those covers and turn the power switch OFF and then back ON again Step Cause Remedy 1 Connection failure of the laser unit flat cable Reconnect the laser unit flat cable 2 Laser unit failure Replace the laser unit 3 Main PCB failure Replace the main PCB ASSY ...

Page 40: ...er thermistor or the side thermistor of the fuser unit Error code 050B When the center thermistor of the fuser unit was lower than the idle temperature the side thermistor detected a temperature higher than the specified temperature Error code 050C When the center thermistor of the fuser unit was higher than the idle temperature the side thermistor detected a temperature lower than the specified t...

Page 41: ... Error code 0900 of the low voltage power supply PCB occurs when there is a large distortion in the power supply voltage supplied to the machine In this case if the same power supply is used the same error might occur again even if the low voltage power supply PCB ASSY is replaced For this reason be sure to ask the user to rearrange the installation environment Step Cause Remedy 1 Connection failu...

Page 42: ...rum unit rotations reaches the upper limit soon Error code 4200 Number of the drum unit rotations has reached the upper limit Printing does not stop User Check Prepare a new drum unit Step Cause Remedy 1 Dirt on the machine the drum unit and the toner cartridge terminal Clean the machine the drum unit and the toner cartridge terminal Refer to Fig 2 6 P2 31 and Fig 2 7 P2 31 2 Connection failure of...

Page 43: ...e 4F01 The new toner sensor of the toner cartridge could not detect a new cartridge properly User Check Replace the toner cartridge with a new toner cartridge again If the machine is on the uneven surface place it on a level surface Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Replace the toner cartridge with a new one and reset the toner counter If the error ...

Page 44: ...front cover 3 Front cover sensor failure Replace the front cover sensor 4 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Eject actuator coming off or caught in some sections of the machine Reattach the eject actuator 2 Fuser cover attachment failure Reattach the fuser cover 3 Connection failure of the eject sensor PCB harness Reconnect the eject sensor PCB harness 4 Eject sensor PC...

Page 45: ...Step Cause Remedy 1 Dirt on the charge grid terminal terminal of the drum unit and those of the machine Clean the charge grid terminal terminal of the drum unit and those of the machine Refer to Fig 2 6 below and Fig 2 7 below 2 Dirt on the high voltage power supply PCB terminal Clean the high voltage power supply PCB terminal 3 High voltage power supply PCB failure Replace the high voltage power ...

Page 46: ...r harness 2 Fuser unit thermistor failure Replace the fuser unit 3 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Connection failure of a fuser unit harness Reconnect the fuser unit harness 2 Connection failure of the eject sensor PCB harness Reconnect the eject sensor PCB harness 3 Fuser unit failure Replace the fuser unit 4 Eject sensor PCB failure Replace the eject sensor PCB AS...

Page 47: ...2 31 2 Dirt on the high voltage power supply PCB terminal Clean the high voltage power supply PCB terminal 3 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 4 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 The power supply waveform is incorrect Install a voltage stabilizer in the power supply part Step Cause Remedy 1 Foreign object inside the ma...

Page 48: ...er cover attachment failure Reattach the fuser cover 4 Back cover attachment failure Reattach the back cover 5 Eject sensor failure Replace the eject sensor PCB ASSY 6 Back cover failure Replace the back cover 7 Damaged fuser drive gear 64R 36R Replace the fuser drive gear 64R 36R 8 Damaged gears in the paper feed drive system Replace the frame L unit 9 Fuser unit failure Replace the fuser unit 10...

Page 49: ...s set correctly Step Cause Remedy 1 Foreign object in the rear of the machine or duplex tray Remove the foreign object 2 Gears in the paper feed system coming off Reattach the paper feed gear 3 Duplex tray failure Replace the duplex tray 4 Damaged gears in the paper feed drive system Replace the frame L unit 5 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Duplex tray is not set co...

Page 50: ...gistration rear actuator caught in some sections of the machine Reattach the registration rear actuator 2 Registration rear sensor failure Replace the actuator holder ASSY 3 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Registration front actuator caught in some sections of the machine Reattach the registration front actuator 2 Connection failure of the registration front rear sen...

Page 51: ... feed sensor harness Reconnect the T1 paper feed sensor harness 2 Connection failure of the T1 clutch harness Reconnect the T1 clutch harness 3 Connection failure of the paper feed motor flat cable Reconnect the paper feed motor flat cable 4 T1 paper feed actuator caught in some sections of the machine Reattach the T1 paper feed actuator 5 Abrasion of the PF kit 1 Replace the PF kit 1 6 Paper feed...

Page 52: ...r and set paper with the same size to the specified paper tray Step Cause Remedy 1 Connection failure of the T1 paper feed sensor harness Reconnect the T1 paper feed sensor harness 2 Connection failure of the T1 clutch harness Reconnect the T1 clutch harness 3 T1 paper feed actuator caught in some sections of the machine Reattach the T1 paper feed actuator 4 Abrasion of the PF kit 1 Replace the PF...

Page 53: ... to the DRAM in the main PCB ASSY Error code E600 Write error in the EEPROM of the main PCB ASSY Error code E702 Read error in the flash ROM Error code F900 The spec code was not entered correctly Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Step Cause Rem...

Page 54: ...elow to clean the paper dust cleaning roller and inside of the paper dust cleaning roller cover 2 T1 roller holder ASSY attachment failure Reattach the T1 roller holder ASSY correctly 3 Connection failure of the paper feed motor flat cable Reconnect the paper feed motor flat cable 4 Connection failure of the T1 paper feed sensor harness Reconnect the T1 paper feed sensor harness 5 Connection failu...

Page 55: ... paper tray Flip through the paper and reset it in the paper tray Step Cause Remedy 1 T1 roller holder ASSY attachment failure Reattach the T1 roller holder ASSY 2 Connection failure of the paper feed motor flat cable Reconnect the paper feed motor flat cable 3 Connection failure of the registration front rear sensor harness Reconnect the registration front rear sensor harness 4 Abrasion of the pa...

Page 56: ... an angle User Check Check that the paper is set in each paper tray correctly Flip over the paper in each paper tray or rotate the paper 180 Adjust each paper guide according to each paper size Check that the thickness of the paper is 60 to 163 g m2 for the paper tray Check that there is not too much paper set in the paper tray Check that the type of paper is appropriate Clean each paper pick up r...

Page 57: ...se the back cover completely Close the paper tray completely Set the driver setting to duplex printing Use A4 or Letter paper specified by the manufacturer Step Cause Remedy 1 Fuser unit failure Replace the fuser unit 2 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Eject actuator coming off Reattach the eject actuator 2 Back cover failure Replace the back cover 3 Eject sensor fail...

Page 58: ...ff Reattach the paper feed actuator 4 Registration front actuator coming off Reattach the registration front actuator 5 Connection failure of the registration front rear sensor harness Reconnect the registration front rear sensor harness 6 Connection failure of the registration clutch harness Reconnect the registration clutch harness 7 Connection failure of the T1 paper feed sensor harness Reconne...

Page 59: ... the registration front rear sensor harness Reconnect the registration front rear sensor harness 3 T1 registration front actuator coming off Reattach the T1 registration front actuator 4 Connection failure of the registration clutch harness Reconnect the registration clutch harness 5 Registration front rear sensor failure Replace the actuator holder ASSY 6 Paper feed motor failure Replace the pape...

Page 60: ...it Step Cause Remedy 1 Foreign object inside the machine Remove the foreign object 2 Eject actuator coming off Reattach the eject actuator 3 Connection failure of the eject sensor harness Reconnect the eject sensor harness 4 Fuser cover attachment failure Reattach the fuser cover 5 Damaged fuser drive gear Replace the fuser drive gear 6 Eject sensor failure Replace the eject sensor PCB ASSY 7 Regi...

Page 61: ...e paper size is matched to the setting for the duplex printer Step Cause Remedy 1 Foreign object in the rear of the machine Remove the foreign object 2 Eject actuator coming off Reattach the eject actuator 3 Connection failure of the eject sensor harness Reconnect the eject sensor harness 4 Fuser cover attachment failure Reattach the fuser cover 5 Eject sensor failure Replace the eject sensor PCB ...

Page 62: ...etely blank 2 51 Image distortion 2 51 All black 2 52 Dirt on back side of paper 2 52 Vertical streaks 2 53 Horizontal stripes 2 54 White vertical streaks on image 2 54 Faint print 2 55 White spots on image 2 56 Band 2 58 Downward fogging of solid color 2 60 Horizontal lines 2 60 Ghost 2 61 Fogging 2 61 White horizontal stripes on image 2 55 Spots or dirt 2 57 ...

Page 63: ... damp Use specified paper Step Cause Remedy 1 Dirt on the electrodes of the drum unit toner cartridge and those of the machine Clean the electrodes of the drum unit toner cartridge and those of the machine Refer to Fig 2 6 P2 31 and Fig 2 7 P2 31 2 Dirt on the electrodes of the high voltage power supply PCB and those of the machine Clean the electrodes of the high voltage power supply PCB and thos...

Page 64: ...ge power supply PCB Clean the electrodes of the high voltage power supply PCB 4 Fuser unit failure Replace the fuser unit 5 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 6 Laser unit failure Replace the laser unit 7 Main PCB failure Replace the main PCB ASSY User Check Check the usage environment of the machine Using the machine in hot humid or cold dry condi...

Page 65: ...ilure of the laser unit flat cable Reconnect the laser unit flat cable 3 Laser unit attachment failure Reattach the laser unit 4 Laser unit flat cable failure Replace the laser unit flat cable 5 Dirt on the electrodes of the high voltage power supply PCB and those of the machine Clean the electrodes of the high voltage power supply PCB and those of the machine 6 Laser unit failure Replace the lase...

Page 66: ...electrodes of the high voltage power supply PCB and those of the machine Clean the electrodes of the high voltage power supply PCB and those of the machine 4 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 5 Laser unit failure Replace the laser unit 6 Main PCB failure Replace the main PCB ASSY User Check This problem may disappear after printing multiple sheets...

Page 67: ...new one Step Cause Remedy 1 Dirt in the paper feed system Wipe dirt off 2 A ground wire or ground plate installation failure Grounding is not performed correctly Retighten the screws of each ground wire or ground plate Repair the bend of the tray ground spring of the paper tray Refer to the figure below 3 Dirt on the exposure drum Perform drum cleaning 4 Dirt on the cleaner pinch roller of the fus...

Page 68: ...A ground wire or ground plate installation failure Grounding is not performed correctly Retighten the screws of each ground wire or ground plate Repair the bend of the tray ground spring of the paper tray Refer to Fig 2 10 P2 53 4 Scratch or dirt on the fuser unit Replace the fuser unit 5 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY User Check Check that the...

Page 69: ...fer to Fig 2 7 P2 31 and Fig 2 6 P2 31 2 Dirt on the exposure drum Perform drum cleaning 3 Scratch or dirt on the fuser unit Replace the fuser unit 4 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY User Check Check that the machine is positioned on a level surface Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy ...

Page 70: ...Dirt on the exposure drum Perform drum cleaning 3 Clogged filter Clean the filter 4 Scratch or dirt on the fuser unit Replace the fuser unit 5 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY Note Image defects which appear periodically may be caused by failure of rollers Refer to the table below and determine the cause based on the pitch at which defects appear...

Page 71: ... the paper tray Refer to the Fig 2 8 P2 40 to clean the paper dust cleaning roller 2 Dirt on the exposure drum Perform drum cleaning 3 Clogged filter Clean the filter 4 Scratch or dirt on the fuser unit Replace the fuser unit 5 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY Note Image defects which appear periodically may be caused by failure of rollers Refer ...

Page 72: ... This problem may disappear after printing multiple sheets of paper Refer to How to clean the drum unit to remove the dirt from the exposure drum using a cotton applicator Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 A ground wire or ground plate installation failure Grounding is not performed correctly Retighten the screws of each ground wire...

Page 73: ...ere is a mark in drum region 2 Fig 2 13 3 Turn the edge of the drum unit towards you while looking at the drum surface to find the mark Fig 2 14 4 Wipe the surface of the drum gently with a dry cotton swab until the mark or foreign material on the surface comes off Fig 2 15 Note Do not clean the exposure drum surface with anything sharp like a ball pointed pen ...

Page 74: ...ts of paper Refer to How to clean the drum unit to remove the dirt from the exposure drum using a cotton applicator Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Dirty charge electrodes Clean the electrodes of the drum unit and those of the machine Refer to Fig 2 7 P2 31 and Fig 2 6 P2 31 2 Dirt on the exposure drum Perform drum cleaning 3 Scra...

Page 75: ...er Check Check the usage environment of the machine Using the machine in hot humid or cold dry conditions can cause this problem Check if the acid paper is not used This problem may disappear after printing multiple sheets of paper Replace the toner cartridge with a new one Replace the drum unit with a new one Step Cause Remedy 1 Dirt on the electrodes Clean the electrodes of the drum unit and tho...

Page 76: ...er to the online User s Guide 4 5 Troubleshooting for Network Problems 4 5 1 Cannot make a print through network connection User Check Check the relevant section in the Network Setting Guide Check the network connection Reset the network Refer to the online User s Guide Check the LAN cable 4 5 2 Cannot connect to access point User Check Check the wireless LAN settings Check the access point settin...

Page 77: ...age power supply PCB harness 3 AC cord failure Replace the AC cord 4 Connection failure of the LCD relay flat cable Reconnect the LCD relay flat cable 5 Panel relay PCB failure Replace the panel relay PCB ASSY 6 LCD failure Replace the LCD panel ASSY 7 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 8 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1...

Page 78: ...rness 3 New toner sensor PCB failure Replace the new toner sensor PCB ASSY 4 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 5 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 New toner sensor PCB failure Replace the new toner sensor PCB ASSY 2 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 New toner actuator coming off Reattach th...

Page 79: ... unit and those of the machine Clean the electrodes of the drum unit and those of the machine Refer to Fig 2 6 P2 31 and Fig 2 7 P2 31 2 Dirt on the electrodes of the high voltage power supply PCB and those of the machine Clean the electrodes of the high voltage power supply PCB and those of the machine 3 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 4 Main P...

Page 80: ...lace the eject sensor PCB ASSY 6 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 7 Fuser unit failure Replace the fuser unit 8 Main PCB failure Replace the main PCB ASSY Note Turn the power switch OFF and then ON again Leave the machine for 15 minutes This problem may then be cleared The machine may recover from the error when the test printing of the maintenance...

Page 81: ...N again Install the latest main firmware Check the print limit ID Check that the print data is not damaged 4 10 2Full memory User Check Print the accumulated data Reduce the amount or resolution of the data Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY ...

Page 82: ... Setting Guide Check that the print data is not damaged Install the latest main firmware Match the document size with the one specified in the driver Step Cause Remedy 1 Connection failure of the wireless LAN connector Reconnect the wireless LAN connector 2 Connection failure of the T1 paper feed sensor harness Reconnect the T1 paper feed sensor harness 3 Connection failure of the T1 clutch harnes...

Page 83: ...e paper tray Step Cause Remedy 1 Firmware version does not match Reinstall the latest firmware 2 In case of update failure by interruption the firmware might not correctly written in the ROM Update the firmware again by the following procedure 1 Turn OFF the machine 2 Turn ON the machine while pressing the OK and Go 3 Double click the Filedg32 exe to start and select Maintenance USB Printer 4 Drag...

Page 84: ...nized User Check Close the paper tray properly Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Connection failure of the T1 paper feed sensor harness Reconnect the T1 paper feed sensor harness 2 T1 paper feed sensor PCB failure Replace the T1 paper feed sensor PCB ASSY 3 Main PCB failure Replace the main PCB ASSY ...

Page 85: ...k that the cables are not at an angle When connecting or disconnecting harnesses hold the connector body not the cables If the connector is locked release it first After a repair check not only the repaired portion but also harness treatment Also check that other related portions are functioning properly Forcefully closing the front cover without mounting the toner cartridge and the drum unit can ...

Page 86: ...3 2 Confidential 2 PACKING Fig 3 1 Option carton Carton Polystyrene pad ASSY Spacer carton Process pad Carton Bag Bag Polystyrene pad ASSY AC cord carton Process pad ...

Page 87: ...asher M3x12DB Taptite bind B M3x10 Taptite bind B M4x12 Screw cup M3x8 Taptite cup S M3x6 SR Taptite cup S M3x8 SR Taptite cup S Screw cup Taptite pan B Taptite bind B Taptite pan B M4x14 Screw pan Screw pan S P washer Screw bind Screw bind M3x4 Screw pan M4x8 ...

Page 88: ...Taptite bind B M4x12 6a Under bar 1 0 8 0 1 8 1 Taptite cup S M3x6 SR 6b for securing the chute ground plate 1 0 5 0 1 5 1 Taptite bind B M4x12 6c for securing the registration chute 1 0 8 0 1 8 1 Taptite cup S M3x8 SR 6d for securing the laser L FG plate 1 0 8 0 1 8 1 Taptite bind B M4x12 7a 2 0 8 0 1 8 1 Taptite cup S M3x8 SR 7b 2 0 8 0 1 8 1 Flat cable guide Taptite bind B M4x12 1 0 8 0 1 8 1 L...

Page 89: ...ars make sure that frame L faces up Otherwise all gears come off 1 Ejector gear 16 15 8 Gear 70R DEV 2 Ejector gear 33 9 Clutch DEV 3 Ejector gear 40 10 Gear 55 DEV 4 Gear oneway 35L 22 fuser 11 Gear DEV idle 24 5 Clutch fuser 12 Gear 115L 30L drum 6 Gear oneway 20 fuser 13 Gear 47R DX 7 Gear 64R 36R fuser 1 2 3 7 4 5 6 8 9 10 12 13 11 1 2 3 5 4 6 7 8 9 10 11 12 13 ...

Page 90: ...bject to change without notice Note When handling gears make sure that frame L faces up Otherwise all gears come off 14 Gear 68R drum idle 18 Gear 38L PF 15 Gear 50L PF 19 Gear 28R 18 PF 16 Clutch PF 20 Gear 34L PF 17 Gear 23R PF 21 Feeder gear 34 15 16 17 14 18 19 20 21 15 14 16 17 18 19 21 20 ...

Page 91: ...3 7 Confidential 6 HARNESS ROUTING 1 Top cover ASSY Harness colors are subject to change for some reason LCD models LCD flat cable Panel flat cable ...

Page 92: ... Center thermistor harness ASSY WH LVPS heater harness BK WH Fuser unit heater harness WH Fan harness RD BK WH New toner sensor flat cable HVPS flat cable Polygon motor harness WH High voltage power supply PCB ASSY Eject sensor PCB ASSY Ground harness GR YW Laser unit flat cable Registration front rear sensor harness GR WH BL RD ...

Page 93: ...3 9 Confidential 3 Top side of the machine Harness colors are subject to change for some reason HVPS flat cable Main PCB ASSY Polygon motor harness WH ...

Page 94: ...it flat cable Front cover sensor harness YW Paper feed motor flat cable Registration clutch Eject sensor flat cable Main PCB ASSY Panel flat cable Back cover duplex tray sensor harness RD BL T1 clutch harness BL Registration clutch harness WH Polygon motor harness WH LVPS harness WH BK Paper feed sensor harness RD BL WH ...

Page 95: ...e registration chute Harness colors are subject to change for some reason Registration front rear sensor harness GR WH BL RD Paper feed sensor harness RD BL WH Paper feed sensor harness RD BL WH LVPS harness WH BK Top side Frame R unit ...

Page 96: ...3 12 Confidential 6 Frame R unit Harness colors are subject to change for some reason Registration front rear sensor harness GR WH BL RD LVPS harness WH BK ...

Page 97: ...ly PCB ASSY 45 55 8 22 Paper feed motor Paper feed motor flat cable 8 9 Top cover ASSY 8 12 New toner sensor PCB ASSY 8 14 Fan 8 18 Roller holder ASSY 8 8 Side cover L 8 17 Wireless LAN PCB 8 19 Main PCB ASSY 8 23 Front cover sensor 8 20 T1 clutch Registration clutch 8 24 Eject sensor PCB ASSY 8 9 Panel flat cable LCD ASSY 8 21 Frame L unit 5 5 8 16 Filter 8 25 Registration front rear actuator hol...

Page 98: ...ies Prior to proceeding with the disassembly procedure 1 Disconnect the following USB cable if connected LAN cable if connected 2 Remove the following Paper tray Toner cartridge Drum unit Duplex tray LAN port cap Fig 3 7 Duplex tray LAN port cap USB cable LAN cable Paper tray Toner cartridge Drum unit ...

Page 99: ...ver outward and remove the Pin on the Outer chute ASSY 3 Pull out the right side of the Back cover in the direction of the arrow A to remove it from the Boss and remove the Back cover in the direction of the arrow B Fig 3 8 Boss Back cover Back cover Pin Rib A Outer chute ASSY Rib B Boss ...

Page 100: ...ute ASSY 1 Pull out the right side of the Outer chute ASSY in the direction of the arrow A to remove the Boss of the Outer chute ASSY and remove the Outer chute ASSY in the direction of the arrow B Fig 3 9 Boss Outer chute ASSY A B ...

Page 101: ...ove the Develop joint link from the Front cover ASSY 3 Lift the Rib on the Front chute ASSY and slide the Front cover ASSY in the direction of the arrow A to remove it 4 Remove the Support flap from the Front cover ASSY Fig 3 10 Rib Front chute ASSY Develop joint link Front cover ASSY Collar 4 A Support flap ...

Page 102: ...3 18 Confidential 8 5 Side cover R 1 Release the Hooks A B and the Hook C on the Side cover R in order of the arrow A to C and remove the Side cover R Fig 3 11 Hook C Hooks B Side cover R Hooks A C B A ...

Page 103: ...the Knobs on the Fuser cover and pull the Fuser cover down 2 Pull the Fuser cover in the direction of the arrow to remove it from the Bosses and remove the Fuser cover Fig 3 12 Boss Fuser cover Knob Fuser cover Knob Fuser cover Boss Boss Boss ...

Page 104: ...3 13 Assembling Note When attaching the Inner chute ASSY engage the Hooks on the Inner chute ASSY with the Positioning holes on the Top cover ASSY After assembling the Inner chute ASSY pull up the Green envelope levers on both sides of the Fuser unit Fuser unit Hooks Green envelope lever Taptite bind B M4x12 Inner chute ASSY Green envelope lever Fuser unit Positioning holes Top cover ASSY ...

Page 105: ...3 21 Confidential 8 8 Side cover L 1 Release the Hooks A B and the Hook C on the Side cover L in order of the arrow A to C and remove the Side cover L Fig 3 14 Hooks A Hooks B Side cover L Hook C C B A ...

Page 106: ...direction of the arrow 4 Remove the Paper stopper from the Top cover ASSY Fig 3 15 Note After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an angle Top cover ASSY Hook A Panel flat cable Taptite bind B M4x12 Main PCB ASSY Hook C Hook D Hook B P...

Page 107: ...from the securing fixtures Fig 3 16 Harness routing Refer to 1 Top cover ASSY Note After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an angle Panel flat cable LCD flat cable Top cover ASSY LCD PCB ASSY Hooks Hooks Bottom side of Top cover ASSY...

Page 108: ...cover ASSY 8 Release each Hook A to remove the LCD cover from the Top cover ASSY 9 Release the Hook B to remove the LCD ASSY from the LCD cover Fig 3 17 LCD cover Top cover ASSY Hooks A Hook B LCD ASSY LCD flat cable Rubber key Bottom side of Top cover ASSY ...

Page 109: ...t the Center thermistor harness ASSY and the Side thermistor harness ASSY from the Eject sensor PCB ASSY 3 Release the Center thermistor harness ASSY and the Side thermistor harness ASSY from the securing fixtures Fig 3 19 Harness routing Refer to 2 Rear side of the machine LVPS heater harness Fuser unit heater harness Back side Side thermistor harness ASSY Center thermistor harness ASSY Eject sen...

Page 110: ... B M4x14 screws and remove the Fuser unit Fig 3 20 Fig 3 21 Note DO NOT apply a physical impact or vibration to the Fuser unit DO NOT touch the roller and the electrodes to prevent breakage of the Fuser unit Taptite pan B M4x14 Fuser unit Back side ...

Page 111: ...g the Low voltage power supply DO NOT touch it within 3 minutes after disconnecting the AC cord as it may cause an electric shock due to the electric charge accumulated in the capacitor Assembling Note Make sure to attach the LVPS insulation sheet Failure to attach the insulation sheet can result in fire or electrical shock Screw pan M4x8 Screw cup M3x8 black LVPS insulation sheet LVPS shield plat...

Page 112: ...wer supply PCB ASSY Disconnect the LVPS harness from the back of the Low voltage power supply PCB ASSY Fig 3 23 Harness routing Refer to 2 Rear side of the machine Assembling Note After the replacement refer to 2 IF YOU REPLACE THE LOW VOLTAGE POWER SUPPLY PCB ASSY in Chapter 4 to reset irregular power supply detection counter of the Low voltage power supply PCB ASSY LVPS shield plate LVPS harness...

Page 113: ...ease the Hook to remove the New toner sensor PCB ASSY Disconnect the Registration front rear sensor harness from the New toner sensor PCB ASSY Fig 3 24 Harness routing Refer to 2 Rear side of the machine New toner sensor flat cable Hook Registration front rear sensor harness Front side New toner sensor PCB ASSY High voltage power supply PCB ASSY ...

Page 114: ... High voltage power supply PCB ASSY in the direction of the arrow B to remove it from the Rib Fig 3 25 Harness routing Refer to 2 Rear side of the machine and 3 Top side of the machine Note After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an ...

Page 115: ...ssembling Note Fold the HVPS flat cable at the positions described below Electrode 20 Mountain fold Valley fold Reinforcing tape 45 20 45 Main PCB side High voltage power supply PCB side 45 38 1 81 1 191 1 536 10 224 1 89 1 116 1 ...

Page 116: ... out the Fan harness from the Hole Fig 3 27 Harness routing Refer to 2 Rear side of the machine Assembling Note When assembling the Fan insert the Fan harness into the hole to make sure that the Fan harness is not caught Attach the Fan so that the surface with the Label faces out Fan harness Label Hook Fan Hole Back side Hook ...

Page 117: ...our Taptite cup S M3x8 SR screws to remove the Laser unit Fig 3 28 Harness routing Refer to 3 Top side of the machine 4 Frame L unit Note After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check that the cables are not at an angle Taptite cup S M3x8 SR Main PCB ASSY Laser unit...

Page 118: ...te After the replacement refer to 3 IF YOU REPLACE THE LASER UNIT in Chapter 4 to enter the adjusted value of the Laser unit Assembling Note Attach the laser serial number label as shown in the figure above on the Scanner plate after replacing the Laser unit 45 Main PCB side 71 1 108 1 234 5 Mountain fold Valley fold Laser unit side Electrode Electrode Laser serial number label Laser unit Scanner ...

Page 119: ...3 35 Confidential 8 16 Filter 1 Release the Hook to remove the Filter from the Air duct Fig 3 31 Hook Filter Air duct ...

Page 120: ...Hole on the machine and connect the Wireless LAN PCB to the Main PCB ASSY When assembling the Wireless LAN PCB remove all the tapes on the Wireless LAN PCB Also do not attach a tape These tapes are for securing the Wireless LAN PCB during the shipping not required for usage These tapes are special tape and using other tapes may cause short circuit between terminals Main PCB ASSY Hole Wireless LAN ...

Page 121: ...irection of the arrow A Rotate the Roller holder ASSY and release the Boss 2 Slide the Roller holder ASSY in the direction of the arrow B and remove it from the Shaft Remove the Roller holder ASSY Fig 3 33 Roller holder ASSY Boss Shaft Link arm A B Front side Bottom side ...

Page 122: ...p M3x8 black screws and remove the Main PCB ASSY Fig 3 35 Assembling Note After the replacement refer to 1 IF YOU REPLACE THE MAIN PCB ASSY in Chapter 4 to enter the adjusted value of the Main PCB ASSY Front cover sensor harness Paper feed motor flat cable Paper feed sensor harness LVPS harness Eject sensor flat cable T1 clutch harness Registration clutch harness Main PCB ASSY Screw cup M3x8 black...

Page 123: ...rame L unit Fig 3 37 Assembling Note When securing the T1 clutch harness and the Registration clutch harness check that there is no harness slack Attach the Rotation stoppers of the T1 clutch and the Registration clutch by engaging them with the Pins of the machine as shown in the figure below Registration clutch harness Hook T1 clutch Upper side of Frame L Front side Hook Registration clutch T1 c...

Page 124: ...d the Conductive bushing 5 4 Use a flat blade screwdriver or similar tool to release the Hook from the Hole and remove the Conductive bushing 5 5 Release the Hook and remove the Feeder gear 34 Fig 3 38 Harness routing Refer to 4 Frame L unit Taptite bind B M4x12 Front chute ASSY Hook Regist FG spring Conductive bushing 5 Conductive bushing 5 Feeder gear 34 Front side Hook Screw pan S P washer M3x1...

Page 125: ...t the Paper feed sensor harness and the LVPS harness from the Holes Fig 3 39 Harness routing Refer to 4 Frame L unit Assembling Note When assembling the Frame L unit make sure that the Chute ground plate is above the Main PCB FG plate 2 Taptite cup S M3x8 SR 6d Taptite cup S M3x8 SR 7b Taptite bind B M4x12 7a Frame L unit Taptite bind B M4x12 6c Registration chute Taptite cup S M3x6 SR 6b Chute gr...

Page 126: ...3x8 SR screw and remove the Motor drive sub ASSY from the Frame L unit Fig 3 40 Harness routing Refer to 4 Frame L unit Assembling Note Be careful not to bend the Laser L FG plate Attach the Motor drive sub ASSY to the Frame L unit while the Develop joint link is pushed Pull the Develop joint link back before tightening the screws for the Motor drive sub ASSY Failure to follow the procedure above ...

Page 127: ...r feed motor Fig 3 42 Assembling Note If you removed the Motor drive sub ASSY while the Fuser unit was attached on the machine remove the Fuser unit once refer to 8 10 Fuser unit and reattach it after attaching the Motor drive sub ASSY The Conductive leaf spring of the Fuser unit may be deformed by the Calking shaft If they are not in contact properly a ghost may occur in the printed image Fuser u...

Page 128: ...ove the two Taptite bind B M4x12 screws and remove the Lift cam guide from the Frame L unit 2 Release each Hook to remove the Front cover sensor from the Frame L unit Fig 3 43 Taptite bind B M4x12 Lift cam guide Front cover sensor Hooks Frame L unit ...

Page 129: ...ectly as shown in the figure above If you removed the Main shield plate while the Fuser unit was attached on the machine release the Side thermistor harness ASSY and the Center thermistor harness ASSY from the securing fixture of the Frame L unit Then tighten the screw for the Main shield plate and secure each harness in the securing fixture If the Main shield plate is assembled while the Fuser un...

Page 130: ...it 5 Release each Hook C and remove the Back cover duplex tray sensor from the Frame L unit Fig 3 45 Harness routing Refer to 4 Frame L unit Assembling Note When assembling the Back cover duplex tray sensor attach it by engaging the Hooks C of the Back cover duplex tray sensor properly Pin Back cover duplex tray sensor Frame L unit Hook A Back cover duplex tray sensor Eject sensor PCB ASSY Back co...

Page 131: ... bind B M4x12 screw pull out the right side of the LVPS shield plate in the direction of the arrow A to remove it from the Pin And then pull it out in the direction of the arrow B to remove it from the machine Fig 3 46 Note As the Under bar is easy to bend be careful to handle it Under R FG wire Taptite cup S M3x8 SR LVPS shield plate Taptite bind B M4x12 Laser R FG plate Hook part Back side Rear ...

Page 132: ...egistration front rear sensor harness from the Hole Fig 3 47 Harness routing Refer to 5 Top side of the registration chute 6 Frame R unit Assembling Note When attaching the Frame R unit check that the LVPS FG plate is set to the Frame R unit Taptite cup S M3x6 SR Overhead view of Frame R LVPS FG plate Hole Registration front rear sensor harness Frame R unit Taptite bind B M4x12 Hole Taptite bind B...

Page 133: ...p side of the registration chute Fig 3 49 Assembling Note After assembling the Registration front rear actuator holder ASSY to the Registration chute push the Actuators by fingers and check if they are pushed back by their springs if the springs are not caught at assembling Registration front rear actuator holder ASSY Taptite bind B M3x10 Hooks Hook Registration front rear sensor harness Hook Hole...

Page 134: ...emove the Separation R shaft and the Paper feed actuator 4 Release the Hook A to remove the Paper feed sensor PCB ASSY Release the Paper feed sensor harness from the securing fixtures Fig 3 50 Paper feed actuator spring Hook A Paper feed sensor PCB ASSY Separation R shaft Paper feed sensor cover Hooks Paper feed sensor harness Paper feed sensor PCB ASSY Hook Paper feed actuator spring Paper feed a...

Page 135: ...rvice setting tool SvSettingTool Copy this file into the temporary folder created on the C drive Extract the copied file and double click SvSettingTool exe to start it 4 Download utility FILEDG32 EXE Copy this file into the temporary folder created on the C drive 5 Maintenance printer driver MaintenanceDriver zip When the maintenance printer driver is not installed on the computer copy this file i...

Page 136: ...ecute and close the Maintenance Exception Tool screen Wait for 5 seconds or longer and then proceed to the next step 5 Double click SvSettingTool exe The screen shown on the right appears 6 Check that the USB port connected with the machine is displayed in the box A 7 Enter the model name in the box B and press the Find a model Series name and model name are displayed in the box C If the connected...

Page 137: ...chine in the box J and click the Set shown as K Set and entered value appears on the Serial No line in the box F indicates the Serial No entered 12 Check the laser serial number label attached to the location shown in the illustration below Ex LUSA0123456011155555 Fig 4 1 13 Click the Adjusted Value Laser in the box F The Laser Adjusted Value screen appears 14 Enter the last five digits of the las...

Page 138: ...mation check that the spec code in the Spec field Serial No in the Serial No field and Laser Adjusted value in the Laser Adjusted value Position field 20 Click the Cancel shown as R and close the Get Information screen 21 Turn the power switch OFF and then ON again EEPROM formatting starts Time required for formatting is 5 to 30 seconds depending on the product Note Perform settings for a country ...

Page 139: ...supply PCB is replaced with a new one the machine automatically enters maintenance mode by turning it ON so the procedure 1 below to enter the maintenance mode is not necessary 1 Enter the maintenance mode 2 Press the or to display MAINTENANCE 25 on the LCD and press the OK MAIN Ver is displayed on the LCD 3 Change the displayed item by pressing the Go or to check all firmwares Note You can check ...

Page 140: ...me folder onto the Maintenance USB Printer icon The file is loaded to the machine and installing to the flash ROM starts 5 When installing is completed the machine restarts and returns to the ready state automatically 6 Repeat steps 1 to 5 to install required firmwares 7 Turn OFF the machine and disconnect the USB cable Note DO NOT disconnect the AC cord or USB cable from the machine or computer d...

Page 141: ...d press the OK ON or OFF Change OK is displayed on the LCD 4 When ON is displayed on the LCD the machine is at shipping state Press and hold the Go for five seconds to return to the initial state of maintenance mode When OFF Change OK is displayed on the LCD press the OK The machine will transfer to the shipping state Shipping state ON and return to the initial state of maintenance mode 5 Press th...

Page 142: ... Counter of the Low voltage Power Supply PCB What you need to prepare None 2 1 Reset Irregular Power Supply Detection Counter of the Low voltage Power Supply PCB Refer to 1 3 19 Reset irregular power supply detection counter of low voltage power supply PCB Function code 88 in Chapter 5 to reset the irregular power supply detection counter ...

Page 143: ...etting tool SvSettingTool Copy this file into the temporary folder created on the C drive Extract the copied file and double click SvSettingTool exe to start it 4 Maintenance printer driver MaintenanceDriver zip When the maintenance printer driver is not installed copy this file into the temporary folder created on the C drive and extract the copied file Refer to APPENDIX 2 INSTALLING THE MAINTENA...

Page 144: ...ame are displayed in the box C 6 Click the Input information shown as E The Input Information screen shown on the right appears 7 Check the laser serial number label attached to the location shown in the figure below Ex LUSA0123456011155555 Fig 4 2 8 Click the Adjusted Value Laser in the box F The Laser Adjusted Value screen appears 9 Enter the last five digits of the laser serial number in the bo...

Page 145: ...formation screen 13 Click the Get information shown as D The machine maintenance information appears 14 In the maintenance information check that the value in the Laser Adjusted value Video field and the value in the Laser Adjusted value Position field are same as the value entered in procedure 9 15 Click the Cancel shown as M and close the Get Information screen 16 Turn OFF the power switch of th...

Page 146: ...ntenance mode functions they are equipped with conventional maintenance mode functions using the Go 1 1 How to Enter Maintenance Mode 1 1 1 Method of entering maintenance mode for service personnel Operating Procedure 1 Enter the maintenance mode 2 MAINTENANCE is displayed on the LCD to indicate that the machine entered the initial state of maintenance mode The machine is ready to accept entry via...

Page 147: ...ns Function code 09 12 25 45 77 80 82 91 Operating Procedure 1 Press the OK Go and OK in this order while the machine is in the ready state 0 is displayed on the LCD 2 Press the or several times until the desired maintenance mode function is displayed on the LCD Check that the desired maintenance mode is displayed on the LCD and press the OK 3 Each time the selected maintenance mode function is co...

Page 148: ...o return value Adjust left end print position Adjust upper end print position Change ON OFF setting for lower case compensation Change ON OFF setting for fixation strength improvement 1 3 9 67 Continuous print test 1 3 10 69 Print frame pattern single side printing 1 3 11 70 Print frame pattern duplex printing 1 3 12 71 Print test pattern 1 3 13 74 Setting by spec 1 3 14 77 Print maintenance infor...

Page 149: ...ntenance 91 as required on the LCD and press the OK PARAMETER INIT is displayed on the LCD 2 When initializing parameters is completed the machine returns to the initial state of maintenance mode Data item 01 91 Printer switch Counter information Areas not to be initialized Areas not to be initialized Error history Mac Address Ethernet Address Continuity counter Password for control panel operatio...

Page 150: ...p Function By the special function at start up is set to an invalid state FUNC DISABLE Transfer to the shipping state in the next item can be used Be careful it is unable to transfer the machine to the shipping state a valid state FUNC ENABLE Operating Procedure 1 Press the or in the initial state of maintenance mode to display MAINTENANCE 03 on the LCD and press the OK 1 SWSUM is displayed on the...

Page 151: ... 1 Press the or in the initial state of maintenance mode to display MAINTENANCE 03 on the LCD and press the OK 1 SWSUM is displayed on the LCD 2 Press the or to select 3 ShippingStat and then press the OK ON or OFF Change OK is displayed on the LCD 3 When ON is displayed on the LCD the machine is at shipping state Press and hold the Go for five seconds to return to the initial state of the mainten...

Page 152: ...k any missing image and print quality Operating Procedure 1 Press the or in the initial state of maintenance mode to display MAINTENANCE 09 on the LCD and press the OK It starts printing the print quality test pattern refer to the figure below 2 When printing is completed the machine returns to the initial state of maintenance mode Fig 5 1 ...

Page 153: ...de to display MAINTENANCE 12 on the LCD and press the OK 2 Each press of the Go cycles through the displays as shown in the figure below 3 When you press and hold the Go for five seconds the machine returns to the initial state of maintenance mode regardless of the display status Fig 5 2 Display 5 Display 4 Displays all dots Displays 16 frames in a line Displays no dots Displays Lattice Display 1 ...

Page 154: ...time the key is pressed the corresponding figure is displayed on the LCD in decimal notation Check that the number and the key name displayed on the LCD matches the number assigned to the key that has been pressed If the keys are pressed in the incorrect order INVALID OPERATE is displayed on the LCD Press and hold the Go for five seconds and try again with the correct key 3 When the key operation ...

Page 155: ...ion display 2 There are two types of check sum information that can be checked with this function This function checks if these two types of check sum information match each other When the OK is pressed while ROM Check Sum is displayed check is automatically conducted for each ROM of each software part When the check sum matches OK is displayed on the LCD When all ROMs result in OK ROM Check Sum O...

Page 156: ...ation front rear sensor open the front cover or back cover remove the toner cartridge or create paper jam at the exit 3 When you press and hold the Go for five seconds this operation is finished and the machine returns to the initial state of maintenance mode LCD Sensor name Detection status With display No display CV Front cover sensor Front cover closed Front cover open RC Back cover duplex tray...

Page 157: ... items is displayed on the LCD depending on the wired LAN connection of the machine 3 Press and hold the Go for five seconds and the machine returns to the initial state of maintenance mode LCD LAN connection status Active 100B FD 100B FD Active 100B HD 100B HD Active 10B FD 10B FD Active 10B HD 10B HD Inactive Not connected T1 clutch New toner sensor PCB ASSY Registration clutch Registration rear...

Page 158: ...e the device is connected to the computer To avoid this problem set this function to USBNo ON and fix the USB No return value to 0 The setting currently selected is marked at the end of the display Operating Procedure 1 Press the or in the initial state of maintenance mode to display MAINTENANCE 45 on the LCD and press the OK USBNo is displayed on the LCD 2 Press the OK or Go USBNo ON is displayed...

Page 159: ... position to the left press the to decrease the value To shift the position to the right press the to increase the value 5 Press the OK or Go after adjusting the value Accepted is displayed on the LCD 6 Press and hold the Go for five seconds and the machine returns to the initial state of maintenance mode Adjustment option table 1 Adjusts first side print start position of all tray paper tray Valu...

Page 160: ...o the initial state of maintenance mode Adjustment option table 1 Adjusts first side print start position of all tray paper tray Value of Y Adjust TRAY and Y Adjust DX is added to each tray adjustment value For example when printing from paper tray it adjusts as Y Adjust T1 value Y Adjust TRAY value or Y Adjust DXT1 value Y Adjust DX value and print Besides when the added value is over than the ad...

Page 161: ...e of maintenance mode Change ON OFF setting for fixation strength improvement Function When the fuser unit does not reach the target temperature and the fixation strength cannot be secured due to an external factor such as the power source environment is poor this function provides a mode which can secure the fixation strength by checking the fuser temperature before feeding Operating Procedure 1 ...

Page 162: ...ed on the LCD 6 Refer to the Print page table press the or to select the pages printing and press the OK For intermittent pattern printing SELECT 1P JOB is displayed on the LCD For other printings move on to the procedure 8 7 Refer to the Number of pages per job Only for intermittent pattern printing table press the or to select the number of pages for 1 job and press the OK Only for intermittent ...

Page 163: ... SELECT THIN Plain paper thin SELECT THICK Plain paper thick SELECT THICKER Plain paper thicker SELECT RECYCLED Recycled paper SELECT BOND Bond paper SELECT LABEL Label SELECT ENVELOPE Envelope SELECT ENVTHIN Envelope thin SELECT ENVTHICK Envelope thick SELECT GLOSSY Glossy paper SELECT HAGAKI Postcard LCD Description SELECT TRAY1 SX Single side printing from paper tray SELECT MF SX Single side pr...

Page 164: ...only when the DX is set as print type 3 Fifth page will be printed as single side printing LCD Description SELECT 1PAGE 1 page printing SELECT CONTINUE Continuous printing SELECT JOB Job Intermittent printing per job LCD Description SELECT 1P JOB Prints 1 page per job 1 SELECT 2P JOB Prints 2 pages per job 1 SELECT 5P JOB Prints 5 pages per job 1 SELECT 2I JOB Prints 2 images per job 2 SELECT 5I J...

Page 165: ...5 20 Confidential Fig 5 5 K 100 K 1 W 100 K 5 Lattice Total ...

Page 166: ...he LCD When you press and hold the Go for five seconds this operation is finished and the machine returns to the initial state of maintenance mode Frame pattern Fig 5 6 Note If printing fails printing is stopped with displaying any of the errors shown in the table below To retry printing refer to the Remedy in the table below to eliminate the error cause and press the Go PRINTING is displayed on t...

Page 167: ...e returns to the initial state of maintenance mode Frame pattern Fig 5 7 Note If printing fails printing is stopped with displaying any of the errors shown in the table below To retry printing refer to the Remedy in the table below to eliminate the error cause and press the Go PRINTING is displayed on the LCD and the frame pattern is printed on a single sheet of the paper Error display Remedy Repl...

Page 168: ...the Print page table press the or to select the pages printing and press the OK PRINTING is displayed on the LCD and printing test pattern starts using the selected conditions 6 When printing is completed OK is displayed on the LCD and it returns to the printing pattern display Press the OK to perform this again 7 Press and hold the Go for five seconds and the machine returns to the initial state ...

Page 169: ...NVTHIN Envelope thin SELECT ENVTHICK Envelope thick SELECT GLOSSY Glossy paper SELECT HAGAKI Postcard LCD Description SELECT SX Single side printing from paper tray SELECT DX Duplex printing from paper tray LCD Description SELECT 1PAGE 1 page printing SELECT CONTINUE Continuous printing LCD Remedy Replace Toner Replace the toner cartridge and press the Go to release the error Cover is Open Close t...

Page 170: ...5 25 Confidential Test pattern Fig 5 8 ...

Page 171: ...ss the to enter 1 or the to enter 0 similarly Then press the OK The second digit is completed and the fourth digit starts to flash 4 The third digit and fourth digit changes at once when the or is pressed Press the Go when the desired value is shown on the LCD The new setting is saved and PARAMETER INIT is displayed on the LCD The machine then returns to the initial state of maintenance mode Setti...

Page 172: ...replacements and counter information Operating Procedure 1 Press the or in the initial state of maintenance mode to display MAINTENANCE 77 on the LCD and press the OK Printing maintenance information starts When printing is completed the machine returns to the initial state of maintenance mode Maintenance information Fig 5 9 1 6 7 2 3 8 9 0 A B C D E F G H K M N O P Q R S I J 4 5 L T U V W X Y ...

Page 173: ...at the time of the error Time of error 12 Main PCB serial number Wireless LAN setting by country Wireless LAN output peak WLAN Setup YES NO setting Toner type current Toner type previous 30 Number of times each consumable has been replaced 13 Main PCB inspection log High voltage inspection log The number of times that the discharge error Fuser unit error Polygon motor lock error Irregular power su...

Page 174: ...ode to display MAINTENANCE 78 on the LCD and press the OK F100 is displayed on the LCD and the fan rotates at 100 speed 2 By pressing the Go F50 is displayed on the LCD and the fan rotates at 50 speed 3 By pressing the Go again F 0 is displayed on the LCD and the fan stops Press and hold the Go for five seconds and the machine returns to the initial state of maintenance mode Location of fan Fig 5 ...

Page 175: ...ded pages printed TTLPCPT 00000000 Total number of pages printed via PC DX_PCPT 00000000 Total number of two sided pages printed via PC TTL_OTH 00000000 Total number of pages printed by other methods DX_OTH 00000000 Total number of two sided pages printed by other methods KCVRGUSI 4 32 Average coverage by the current toner cartridge KCVRGACC 3 47 Accumulated average coverage DRUM 00000000 Rotation...

Page 176: ...he LCD Pressing the OK again returns the LCD display to machine error log 5 01 to 10 will be displayed for in chronological order Pressing the OK while log for design analysis is displayed shows PGCNT 00000000 total pages printed at the time of the error on the LCD Pressing the OK again returns the LCD display to log for design analysis 6 Pressing the OK while the Function information 1 is display...

Page 177: ...er supply PCB Operating Procedure 1 Press the or in the initial state of maintenance mode to display MAINTENANCE 88 on the LCD and press the OK Reset LVPS is displayed on the LCD 2 Press the OK Reset LVPS OK is displayed on the LCD 3 Pressing the Go resets the number of times that irregular power supply errors occurred and Reset LVPS is displayed on the LCD Press and hold the Go for five seconds a...

Page 178: ...and Font List can be printed besides Print settings Also serial number firmware version total printed pages and usage of toner can be displayed Operating Procedure Fig 5 11 1 Press the OK while the machine is in the ready state General setup appears on the LCD 2 Press the or to select Printing Reports and then press the OK 3 Press the or to select Printer Settings and then press the OK 4 Press Go ...

Page 179: ...d simultaneously while the machine is in the ready state 2 Drum is displayed on the LCD Press the OK 3 Reset Drum Reset Exit is displayed on the LCD 4 Press the to display Accepted on the LCD The drum counter is reset and the machine returns to the ready state Note Resetting operation is ignored when the drum page count has not exceeded 100 pages ...

Page 180: ...6 1 Confidential CHAPTER 6 PERIODICAL MAINTENANCE 1 PERIODICAL REPLACEMENT PARTS There are no parts to be replaced periodically ...

Page 181: ...elow Operating Procedure 1 Press the or to display Initial Setup on the LCD and press the OK 2 Press the and Back simultaneously Reset is displayed on the LCD 3 Press the OK Machine Reset is displayed on the LCD 4 Press the OK Reset Exit is displayed on the LCD and press the 5 Reboot OK Yes No is displayed on the LCD 6 Press the to delete the user setting information and return the machine to the ...

Page 182: ...s 8 Windows 8 1 Windows 10 1 Check that the AC cord of the machine is unplugged from the electrical outlet Disconnect the USB cable that connects the machine with your computer 2 Turn ON your computer 3 Double click Setup exe inside the Maintenance USB Printer folder that was saved in a temporary folder The following screen appears Click the Next button Note Once this installation procedure is car...

Page 183: ...lowing screen to appear and click Finish 5 Plug the AC cord of the machine into an electrical outlet 6 Enter the maintenance mode Refer to 1 1 How to Enter Maintenance Mode in Chapter 5 7 Connect the machine to your computer using a USB cable and the installation will be performed automatically ...

Page 184: ...ta of the firmware is sent to the machine which is set as the default printer and firmware update starts During the update the message Please wait is displayed on the operation panel After the update is completed the machine restarts automatically Note Supported OS Windows 7 Windows 8 Windows 8 1 Windows 10 Both the USB and network connection are acceptable The firmware version can be checked in t...