Ricoma Quick Start Guide
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5.4 Question: Why does the paper deviate when it runs by a large margin?
Answer: The paper feed containing the paper roll will be completely parallel to paperweight wheel. For a big
roll of materials, loosen it prior to cutting to prevent excessive obstruction when plotting or graving. For the
machines with four paperweight wheels, when plotting big images or characters back and forth, use the two
paperweight wheels at the sides instead of pressing the four down simultaneously. Unequal abrasion of the
two wheels also may result in deviation of the paper; in the worst case, you may need to replace the wheels.
5.5 Question: Why does lock up happen in plotting output?
Answer: (1) Exterior 220V input voltage is too low (150V), causing the plotter to restart and lock up.
(2) When disturbance of exterior 220V input voltage is too high, lock up may happen. To resolve this issue,
use a purified and regulated power source.
5.6 Question: Why does the machine feel electrically charged?
Answer: The machine might be improperly grounded. Make sure the central line of the power source is
grounded.
5.7 Question: Why does the job feel rough or has sharp raised angles when plotting?
Answer: (1) The protruding length of the knife tip is too long, please adjust it as required.
(2) The knife is dull, replace it.
5.8 Question: Why does the plotter first cut a line before plotting?
Answer: Because the machine did not properly finish the previous job and there is still knife-dropping
instructions in the plotter’s memory. To resolve, power off the machine and turn it back on.
5.9 Question: Why is there no LCD display? Why is there a row of black blocks on the display
Answer: (1) If there is no display, check whether the power is working well or not.
(2) If there are black blocks displayed, check whether voltage is at the required level. If the problem persists
after the above step, please contact a maintenance center.
5.10 Question: Why can’t the letters be close in strokes when it is plotting?
Answer: Because the knife is at an incorrect angle. To resolve, adjust the “closing compensation” in the
software. For example, in “Artcut” software:
(1) Click “plotting output” once, a plotting output picture will pop up.
(2) Click “set” once, a picture of setting plotter will pop up.
(3) Click “compensation setting,” a dialog box will pop up.
(4) Select closing compensation, adjust the value to required level. Generally the value is set to 0.5.
5.11 Question: Why is the machine not paving some of the letters when cutting?
Answer: (1) Check if the machine is applying enough pressure.
(2) Reinstall the software.
(3) Check the head of the knife.
(4) If the problem persists, contact the repair center.
