Ricoma Quick Start Guide
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5.12 Question: Why is the machine in a low-speed state after starting up?
Answer: Because the paper sensor failed to detect the end of paper. When feeding the end of the paper into
the cutter, make the end of the paper cover the hole of the paper sensor, then perform another automatic
paper testing.
5.13 Question: Why are some cuts deep while some are shallow?
Answer: CT employs upscale soft PVC materials as a knife strip cushion to protect the cutting blade.
However, using it for long periods of time may wear down the cushion and make it rough, resulting in some
deep cuts and shallow cuts. To resolve this, replace the knife strip cushion. If it is not worn down completely,
adjust knife as described in section 3.2.1, or increase knife press to 350.
5.14 Question: Why can’t the plotter run when it is outputting?
Answer: (1) Check whether the plotter is properly connected with computer. The cutter is connected with
COM1 or COM2 of computer; confirm whether the set ports are connected.
(2) Check whether the plotter is in online state, namely whether the LCD displays “ONLINE”.
(3) Check whether the encryption card of the software is properly installed. If not, please turn off the power
and reinstall it.
5.15 Question: Why can’t the instant-glue be taken off?
Answer: (1) Perform a trial run prior to selecting output and adjust the press to the appropriate level.
(2) Check whether the knife is dull, or whether the top of the knife is broken. For new knives, the cut is thin in
the instant-glue, while for old ones the cut is thick.
5.16 Question: What should I do when cutting big characters?
Answer: (1) When cutting big characters, the system can automatically be set to use several pages, but
the width setting will conform to the width of the instant-glue. In addition, when cutting big characters and
setting the output, you should widen the pages or set the seaming distance.
(2) When you use the special wide machine to cut the big characters, especially the long and big characters,
look at the paper first before setting the cutting input to ensure the big characters won’t deviate the paper you
are using and waste it.
5.17 Question: How do I maintain the plotter?
Answer: The MK series plotter is self-lubricating, so no oil is needed, even if used for a long time. After
daily use, clean the dust with a soft brush. The glue remaining in engine base can be cleaned with alcohol.
If frequently operated in a dusty environment for more than 2 years, please have maintenance technicians
clean the dust in the machine. If plotting starts losing precision, take the machine for a maintenance check to
replace any degraded parts.
5.18 Question: Why does the plotter seem out of our control sometimes?
Answer: Maybe while transporting or using it, the signal line was disconnected. To fix this, open the
machine and properly plug in all signal lines. If the problem persists, please contact a local agent or
